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  1. #1

    Unable to link to Xbox Account

    Every time I attempt to link to my Xbox account I always get "We’re sorry, you can’t link your Ubisoft account to this account. You need to re-associate it with the account you originally linked to". I tried to unlink it but it is still linked and the only option I have is relink not link to fix this problem.
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Hey there!

    This is something we have to help you with, but it can be done (as a one time exception). Please create a case and we'll get this resolved for you.
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  3. #3
    I have the same problem now and can't solve it because there is no Ubisoft support available, I can't send email and online chat is always unavailable!
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  4. #4
    UbiExcellent's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,269
    Hi Luciero-PL, and apologies for the wait. If you are still needing assistance with linking your Xbox account to your Ubisoft account, please get in touch with our Technical Support teams, either on the support website, over Facebook, or via Twitter. Should you continue to experience issues with the support website, I'd recommend completing our browser troubleshooting guide, since these steps typically resolve website errors.
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  5. #5
    I have the same issue
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  6. #6
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    Hiya Neolusa! I recently reached out to your other response here to help look into this with you!
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