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  1. #1

    Problems logging in to account with psn

    I have tryed to login with my psn login, but it say there is an error. I have contacted support by the chat it and they have told me the account is locked due to unusual activity, its been 9 days now and just want to get it sorted. Could you please advice?
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  2. #2
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Hey Mumbo119! What error are you receiving when trying to log into your account? Also, what is your PSN gamertag?
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  3. #3

    Name tag

    The site does say error logging in, and the console same thing with error code. User name was zadetastic, but that has now changed only recently to mumbo119.
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  4. #4

    Logging

    The issue started with assassin's creed valhalla, was working perfectly before hand.
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  5. #5
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Ah, sorry to hear this! Please try changing the password of your Ubisoft Account, along with setting up 2-step verification if possible. Then, please let us know if the issue persists.
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  6. #6

    Tryed

    Yeah tryed that can't even get past the email stage, as I think the email is an old one l don't use anymore.
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  7. #7
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    Mumbo119: Hey there! Just replied to your thread you created about this issue.
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