1. #1

    Ps5 camera not supported. Requesting refund.

    I posted this in another thread in the general discussion area, but I decided it might be more effective posted in here, as UBISOFT staffers are likely monitoring this board more frequently.

    I just purchased JD 2021 on PS5, thinking the PS5 camera would work with it. Paid $40 for a five year old sobbing in tears, and a frustrated and unimpressed mom.

    In my opinion, the description in the PSN store classifies as false advertising. It says you can now play using the phone app, but doesn't say that the app is the ONLY way to play. Is this an UBISOFT issue or a PLAYSTATION ISSUE? Deceptive advertising... seems to me like both parties are responsible. UBISOFT would have authored the write up and SONY PLAYSTATION would have approved it and posted it.

    I now have a game that is not playable in my house, unless I give my five-year old my cell phone, which will likely end up getting tossed across the room. This is absolutely ridiculous. According to playstations return policy, I am ineligible for a refund because I have already downloaded the game to my PS5. Sony has been in trouble with consumer protection law before. They just had a court case decided against them in Australian in June of 2020.

    Of course its Saturday night, so now I have to wait until Monday to get an actual human on the phone to try and sort this out with. My only option is to try and get a sony rep on the phone and get them to see it as false advertising or faulty game (which in my opinion it is both!).

    UBISOFT, I am blow away. Is your team sorting this out? Are you offering refunds?

    UBISOFT, you could fix this for me right now, as I also own an xbox one x; I would be more than happy with a voucher to get JD 2021 free of charge for XBOX ONE X, so at least my kid can play it using our kinect/adaptor.

    Maybe a public service announcement is in order, so you don't lose the faith of more customers.

    Signed,

    One very disappointed mother
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  2. #2
    Thank you for posting this and I cannot agree more! I am also requesting a refund because it was not clearly mentioned and the game is pretty much unusable without the PlayStation Move or Camera.

    What is mind boggling is that there isn’t even an official respond to this! Even just to say.. sorry the PS5 camera doesn’t support player movements, or we’re waiting for a technical upgrade of the PS5 Camera software before we can release.. or we do not yet know when the PS5 Camera will support, so unfortunately the only way to play will be with your phone.. or we’re working to create code to make the PS4 Camera work with the PS5 version of the game.. or our software developers are working on a 3rd party support option for a camera.

    Instead.. nothing.. and a lot of pissed off people on forums, reddit, etc.

    What a joke.......
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  3. #3

    psn response

    I started a refund chat bot request with PSN and told them i hadn't downloaded the game yet, just so I could get a ticket number and get in the queue for a live agent chat.

    This is what I said... and I got a refund... they said it was a known issue and that I should contact ubisoft. I informed them that I had posted on these boards. They said do you still want to proceed with a refund, I said yes, and they processed my refund, which they said was a one time exemption from their cancellation policy.

    Me: I purchased a game last night (Just dance 2021), and am unable to play it, as I don't have a phone that I will allow my five year old to use as a controller. We read the description on the PSN store very carefully and it doesn't say that there is no PS5 camera support, it just says that you can now play with the phone app, so we thought that it was just one of two options for movement tracking. I have already downloaded the game to my PS5 and we did not realize there was no ps5 hd camera support until we opened the game on the PS5.
    Me: It appears to be very deceptive advertising, which sony has gotten into trouble with before, citing the June 2020 case in Australia.
    Me: I believe this qualifies as a 'faulty' game, as I am unable to use it as intended.

    Hope this helps some other people that have been dealing with the same issue...

    I ended up downloading it to my xbox one x and playing with kinect (plus adapter), and it works great.
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  4. #4
    Thanks and I’m actually just on the phone now with Playstation PSN support now, and they just issued me a refund for the game even though I had already downloaded it.

    For those interested, the PS4 and older XBOX version of Just Dance 2021 is on sale for 40% off at Costco.
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  5. #5
    Buy the PS4 version, and play that in backwards compatibility on the PS5 with the camera and PS Move. Job done.
    You need an adapter for the PS4 camera to be able to play on it.
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  6. #6
    how does this help someone with ps5 version?
    u mean we have to buy ps4 version, then buy the ps4 camera and get an adaptor and then we can finally play this game on ps5?

    ur joking i hope?
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  7. #7
    was there any info about ps camera support?
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  8. #8
    Yeah, I bought the hd camera with my ps5 thinking itd work with games like this.

    I also have a 5 year old who loves just dance 2019, but as i sold off my camera, kinect, ps4, and xbox x, i dont really have much of an ability to play this. (And like the op, no chance in hell im going to give my kid a phone to play the game with)

    Thankfully I didnt buy this yet out of skepticism, but im disappointed my kids wont have a just dance game for this year.

    Holding out hope that the hd camera will be more than a decoration above my tv as well.
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  9. #9
    I tried the PS4 version of Just Dance 2021 on the PS5
    Motion detection works on the Playstation Camera and Camera Adapter
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  10. #10
    Originally Posted by szuper1994 Go to original post
    I tried the PS4 version of Just Dance 2021 on the PS5
    Motion detection works on the Playstation Camera and Camera Adapter
    not the point or the issue. That doesn’t work with the native PS5 version
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