Kath00802: Hi there! To continue to receive support in Spanish, please visit the Ubisoft Support Forum here!. However, if you want to continue here in English ( to ensure that other players can use this thread as well ), can you please tell us if you have ever had Just Dance Unlimited before?
Hello.
I got Just Dance Unlimited when I purchased 2020 for Switch. Yesterday I wanted to activate the trial for 2021 but it only shows 2 steps directing to eshop and then to purchase membership (I paid for 30 days more). After that, you have to go back to the game but nothing changed. I've watched some videos with this same issue.
What I have to do in order for the game to recognize that I have the membership active?
P.S. I verified my Nintendo account and there it also shows my Unlimited membership active for 60 days.
Hey there guys! Sorry for the delayed response.
PnKcTo - You're currently in the English support forums. Could you please provide a translation of your message for us? Thanks!
XuyFields - I'm sorry to hear you're having trouble accessing Just Dance Unlimited. If you haven't already, please can you try these connectivity troubleshooting steps? I would also ensure that you have set your console as your primary console.
If the issue persists after trying these steps, please don't hesitate to update this thread. Thanks!