1. #1

    Unlimited Connect

    Getting Ubisoft Server Error when trying to connect to Unlimited Trial. I purchased unlimited at the playstation store also.

    Hd
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  2. #2
    You are not the only one, but apparetly no one knows what's going on.
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  3. #3
    I was told to try this....It didnt work.

    Hello

    Thank you for contacting Ubisoft Customer Support. As we discussed in our chat conversation, here are a few steps that I would like for you take to resolve your connection issues:

    If you are receiving connection issues, start by testing your network connection with the following steps:

    1. Start the PS5 console.
    2. Open the [Settings] menu.
    3. Select [Network].
    4. Select [Test Internet Connection].

    If this test shows your connection as NAT type 3 then you most likely have some sort of interference within your connection to the online servers.

    Note: You can visit the Sony PS5 manual website for additional details regarding the connection test:
    http://manuals.playstation.net/docum...s/nw_test.html

    There are three possible NAT types:

    - NAT Type 1 has no restrictions and will be able to connect with any other players.
    - NAT Type 2 will have some restrictions and will be unable to communicate or play with users with a strict NAT.
    - NAT Type 3 may not be able to join or communicate in certain game sessions. Average matchmaking wait times will be affected.

    If your NAT type is Type 2 or Type 3, please try the steps below:

    1. Restart your network hardware. Turn off your PS5, modem and router and wait 15 - 30 seconds.
    2. Fully power up your modem.
    3. Fully power up your router.
    4. Turn on your PS5 and test the network connection again.

    If you still have trouble then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

    PlayStation Network Required Ports
    UDP: 3478, 3479, 3658, 4646
    TCP: 80, 443, 1935, 3478, 3479, 3480

    Just Dance 2020
    TCP: 80, 443
    UDP: 6000, 7000

    Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website.
    Please visit https://support.ubi.com/faqs/000025608 for more information.

    If this does not solve your problem, try placing your PlayStation 5 in the DMZ of the router or establishing a direct connection to your modem and retry.

    If you need further assistance, please update your support ticket #13420680 with the following images:
    -Your port forwarding / virtual servers configuration, which will allow us to view the ports and your network IP.
    -Your device's network configuration, showing the Manual (Static) IP you are using.

    If you have any other concerns, do not hesitate to contact us.
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  4. #4
    I have the same problem. I can not get just dance unlimited to work on my nintendo switch. I have tried everything and writing to the support team and nothing is happening. I have even payed for a month more but it is still not working
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  5. #5
    Did you try to re-download Just Dance 2021?
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  6. #6
    yes i just did. deleted the software and everything and its still not working. i even spent my own money and the danish support team is ****
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  7. #7
    It is not our net problem. I have just dance 2020 on ps5 and my unlimited it’s working. If I try to play jd2021 instead, it gives me error.
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  8. #8
    so there is a problem in the game it self?
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  9. #9
    I don't want to attack anyone, but here is my opinion

    I don't understand why you gonna buy a console that was manufactured and released during a global pandemic and a game that has also was released during the pandemic. Of course, there are gonna be a ton of glitches and errors. Developers are required to work at home. If someone wants to buy a console where you want to play Just Dance 2021 without a phone then buy the original Xbox One with Kinect bundle. It's cheap and unlimited there works
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  10. #10
    Originally Posted by nomirotem Go to original post
    yes i just did. deleted the software and everything and its still not working. i even spent my own money and the danish support team is ****
    Then I don't know how to help, but to request a refund from Ubisoft, since Nintendo don't have a refund policy
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