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  1. #11
    Sorry for the delayed response, PsicoWolph. Thanks for sharing that with me!

    I can see that you were advised to contact Microsoft Support for further assistance. Were you able to do this, and if so what did they advise?
    So, I've contacted their support. They told me they couldn't help me in any way because it's not a game/application sold or developed by any of their platforms.

    In the other hand, I managed to find the ubisoft sabedgames folder PhatthanhtuHN mentioned and managed to erase my third and last sabedgame profile. So, after that, the game ran without any crashes. The question is: how can I be sure it won't happen again?
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  2. #12
    Originally Posted by PsicoWolph Go to original post
    So, I've contacted their support. They told me they couldn't help me in any way because it's not a game/application sold or developed by any of their platforms.

    In the other hand, I managed to find the ubisoft sabedgames folder PhatthanhtuHN mentioned and managed to erase my third and last sabedgame profile. So, after that, the game ran without any crashes. The question is: how can I be sure it won't happen again?
    Did you lost any of your progression in-game?
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  3. #13
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Originally Posted by PsicoWolph Go to original post
    So, I've contacted their support. They told me they couldn't help me in any way because it's not a game/application sold or developed by any of their platforms.

    In the other hand, I managed to find the ubisoft sabedgames folder PhatthanhtuHN mentioned and managed to erase my third and last sabedgame profile. So, after that, the game ran without any crashes. The question is: how can I be sure it won't happen again?
    I guess the issue was specific to the save - I'm sorry that this happened! These kinds of problems are uncommon and shouldn't happen the majority of the time but sometimes they do. I can only really recommend backing up your save and removing it/replacing it.
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  4. #14
    Originally Posted by PhatthanhtuHN Go to original post
    Did you lost any of your progression in-game?
    Yes, but it's been so much time I don't mind playing again.
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