1. #1

    Ubisoft Server Error on Xbox One

    Hello! We are unable to launch the game.

    Once we select to use the smartphone controllers and before showing us the next screen, a message saying that there's a problem probably on Ubisoft's side appears and we can't proceed.

    The game was working fine for the past several months... internet it's ok... could be related to the ongoing problem with the support site that it's down?

    Just wan't to make sure it's not a problem on our side...

    Thanks!
     1 people found this helpful
    Share this post

  2. #2
    I have the same problems with the just Dance 2021 on ps4 platforms.
     1 people found this helpful
    Share this post

  3. #3
    Just Dance 2020 is also not working on Stadia - Same server error message
    Share this post

  4. #4
    Just dance 2020 unlimited on nintendo is not connect but my internet is connected.

    Please fix this bug
    Share this post

  5. #5

    Unlimited not working on switch

    Paid for unlimited and it will not work, anyone know what I may be able to do?
    Share this post

  6. #6
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    We did have some server down time in the past 36 hours, but they're back up and running as they should be now.
    If you're still having trouble connecting, can you please reply here letting us know the platform you play on.

    @medikush - To avoid discussing sensitive information openly on the forums, can you DM us on Twitter or PM us on facebook so we can look deeper into this
    Share this post

  7. #7
    Same here JUST DANCE 2020 and once press start then show error and can't play the game. Just dance 2021 unlimited on nintendo is not connect but my internet is connected.

    Please fix this bug
    Share this post