1. #11

    Same issue

    I have the same issue as described in the photos above. I bought just dance 2021 on ps5 and can't access unlimited. Please work with Sony to fix the issue.
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  2. #12
    I’m having the same issue on Nintendo Switch. Bought JD 2021 a few days ago. Can’t access free trial for unlimited.
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  3. #13

    Just Dance unlimited

    Tengo una Nintendo swich y no funciona la suscripción unlimited en Ubisoft solo se pudo ocupar un día
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  4. #14
    Originally Posted by Ljjacob422 Go to original post
    I’m having the same issue on Nintendo Switch. Bought JD 2021 a few days ago. Can’t access free trial for unlimited.
    I also bought JD 2021 for the Switch two days ago. Our access to Unlimited worked just fine on Wednesday 11/25 but hasn’t worked since yesterday. Disappointing because we were hoping to dance off our Thanksgiving dinner!
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  5. #15
    Originally Posted by Ubi-Swaggins Go to original post
    Hey there,

    I am sorry to hear that you are having issues with Unlimited on PS5.

    Can you provide a screenshot of the error you receive when you try to use Unlimited?

    Regarding the mistaken subscription to Unlimited on PS4, I am afraid you would need to contact Sony for any refunds as we cannot refund a purchase made on another store front.
    Hi Swaggins,

    Do you have any news? Is anyone aware of this problem? I’m not the only one having it and apparently your customer support says that is a fault on our net due to the port forwarding. But then, how can I have it in jd2020 by playing from the same console?

    Please get in touch with someone if you can otherwise I’ll ask for a full refund of the game as it is useless without this feature.
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  6. #16
    Same here
    Ps5
    Just dance 2021
    And same error pops in while trying to start my free trial on unlimited
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  7. #17

    Unlimited not working on PS5

    I just bought the game and am experiencing the same issues as everyone else. Sony open and closed my ticket on the same day confirming the issue is with ubisoft. It's been over 48 hrs since I submitted my ubisoft ticket and still no response
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  8. #18
    I have the same problem with the server. I bought unlimited for just dance 2021 (ps5) and when i am trying to activate it i have the message with ubisot server error.
    No news from ubisoft, no help at all
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  9. #19
    Originally Posted by dimpoly Go to original post
    I have the same problem with the server. I bought unlimited for just dance 2021 (ps5) and when i am trying to activate it i have the message with ubisot server error.
    No news from ubisoft, no help at all
    Same here - bought a PS5 version three days ago, and Unlimited hasn't worked at all.
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  10. #20
    have same problem on just dance 2021 on ps5. Also ubisoft when encountered large volume of chat requests just shut down chat) Just a question: is it a customer service your fans deserve? This quality you as one of biggest studios should provide? I just dont understand how it can be that company this big cant fix their online services and even cant recognize issue for so long....
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