1. #1

    Just Dance unlimited PS5 doesn't work

    I bought Just Dance 2021 for PS5. When I try to activate the free trial for just dance unlimited, it doesn't work, saying there is a connection problem with the ubisoft website.

    When I go through my profile there is a way to activate Just dance unlimited through the PS store, but it's only for PS4! I didn't notice and paid twice for 1 month subscription, and it doesn't even work!
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  2. #2
    Originally Posted by gab_zala Go to original post
    I bought Just Dance 2021 for PS5. When I try to activate the free trial for just dance unlimited, it doesn't work, saying there is a connection problem with the ubisoft website.

    When I go through my profile there is a way to activate Just dance unlimited through the PS store, but it's only for PS4! I didn't notice and paid twice for 1 month subscription, and it doesn't even work!
    Same here.
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  3. #3
    Yeah, same here.

    Just bought 1 year of Just Dance Unlimited and it is not working.

    I did also contact their customer support and they said that it is impossible that it doesn't work and that it is my connection to be faulty. Obviously they do not have a clue.

    I have both JD 2020 and JD2021 on my PS5 and on JD2020 ultimited is working properly.

    Very disappointed with the customer service.
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  4. #4
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey there,

    I am sorry to hear that you are having issues with Unlimited on PS5.

    Can you provide a screenshot of the error you receive when you try to use Unlimited?

    Regarding the mistaken subscription to Unlimited on PS4, I am afraid you would need to contact Sony for any refunds as we cannot refund a purchase made on another store front.
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  5. #5
    Originally Posted by Ubi-Swaggins Go to original post
    Hey there,

    I am sorry to hear that you are having issues with Unlimited on PS5.

    Can you provide a screenshot of the error you receive when you try to use Unlimited?

    Regarding the mistaken subscription to Unlimited on PS4, I am afraid you would need to contact Sony for any refunds as we cannot refund a purchase made on another store front.
    I don’t receive any error. I have a working subscription on my account. If I open just dance 2020 it is available and working, if I open just dance 2021 there’s a red Wi-Fi icon that if I click says impossible to reach ubisoft server. I can not upload any pictures in there.
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  6. #6
    Hi Suspotto

    You can upload your photo in ImageShack and you can upload it by using the link that directs it to the picture.

    You need to create an account, but if you don't want to create, you can upload the picture to google drive and send it to me via a link (make sure the link is available for people that have access to it) in direct messages and I will directly upload it to ImageShack. After that, I will post it here
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  7. #7
    So,

    This is the unlimited page on JD 2021 on PS5

    HTML Code:
    https://imagizer.imageshack.com/img922/771/Y4VSTC.jpg
    If i click on it it shows this:

    HTML Code:
    https://imagizer.imageshack.com/img923/4765/xHAvha.jpg
    If i open JD 2020 instead it shows 9 days of unlimited.

    HTML Code:
    https://imagizer.imageshack.com/img923/6304/EjxnTb.jpg

    As shown on the above images it's not my connection fault but yours, since the console is the same.
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  8. #8
    Let me make it better for viewers


    This is the unlimited page on JD 2021 on PS5




    If i click on it it shows this:




    If i open JD 2020 instead it shows 9 days of unlimited.

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  9. #9

    PS5 or PS4 camera

    Hi PS5 or PS4 camera working in Just Dance 2021 PS5 version? or Working with camera adapter on PS5? Mobile phone unusable this game!
    Thank You
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  10. #10
    Originally Posted by TectonicB72 Go to original post
    Let me make it better for viewers


    This is the unlimited page on JD 2021 on PS5




    If i click on it it shows this:




    If i open JD 2020 instead it shows 9 days of unlimited.


    I have the same problem on my ps5.
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