1. #1

    Prince of Persia Forgotten Sands Character Ezio

    I cannot restore my previous unlockable content..like the character and the DLC content. Please Help!
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Hello there darknessruler! Welcome to the forum!

    I'm sorry to hear that you're missing unlockable content. All rewards for "Prince of Persia: The Forgotten Sands" should now be unlocked for players to access. Are you unable to access these through the "Extras" menu?

    If you're still unable to access the content, could you please let me know the following:

    - Which platform do you use (PC/PS/Xbox)?
    - A list of the exact content which is missing
    - An image showing that you have unlocked the content previously, and that it is now missing in-game

    Thanks!
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  3. #3

    Prince Of Persia - The Forgotten Sands Uplay Rewards Not Working!

    Hi!

    None of the rewards are working since Ubisoft Connect came.
    Is it intended that the rewards for old games arent working anymore?
    Im using the PC version...
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  4. #4
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hey DjaiGM, sorry to hear this, would you be able to provide us with a screenshot of your Ubisoft Connect rewards?

    The challenges have been disabled for all our older legacy games including the Prince of Persia franchise but you should have received all the rewards unlocked in the game.

    Do your rewards appear with a green tick beside them or a red padlock? Or do they say unlocked for you but you are unable to locate them in the game?
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  5. #5
    Ubisoft Connect says they are unlocked, but they aren't in game.



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  6. #6
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by DjaiGM Go to original post
    Ubisoft Connect says they are unlocked, but they aren't in game.




    Hey there DjaiGM,

    Sorry for the delay in getting back to you!

    Are they still unavailable in game?

    If so, it may be worth starting the game up while Ubisoft Connect is in Offline Mode, before setting it back to Online while in-game as this may trigger a sync and unlock them.

    Is it also the Ezio Costume that's only still locked or are you unable to access the XP Boost or new Challenge Mode Arena?
    Let us know if there's any changes!
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  7. #7
    Thanks for the reply!

    Its still not working..
    I tried what you told me with offline mode and turning it online while the game is running but unfortunately it didn't work as well.
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  8. #8
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hello DjaiGM, thank you for getting back to us and trying that solution.

    I can't make any promises, but we may be able to update this for you by replacing your account data file found in the games files on your PC.

    I will report your username to our team that is investigating which games are affected by this, but in the meantime, would you please be able to reach out to us through our Ubisoft Support website?
    This way we may be able to send you an accountdata file that will make these rewards appear in game for you, or at least further investigate this for you as we are unable to send any type of file across the forums.

    Please sign in to our website and write a short description of the rewards you have not received, upload your screenshots and please mention this is for Prince of Persia Forgotten Sands. Here is the link to our website where you can do this - https://support.ubisoft.com/en-gb/Cases/New
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  9. #9

    Prince of Persia Forgotten Sands Character Ezio

    i dont have the codes to unloock mi extra content, i buy the deluxe and i dont have the ezio or the other skin.
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  10. #10
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by sebastianmoya1 Go to original post
    i dont have the codes to unloock mi extra content, i buy the deluxe and i dont have the ezio or the other skin.
    Hello!

    The Ezio costume is not part of the Deluxe Edition, however it is a Ubisoft Connect reward.

    If you believe you are still missing content, please contact our support directly so we can review your account. Here you go -

    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/


    All the best!
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