Hi, I have the same problem. I bought Anno 1800 yesterday on the canadian Ubisoft Store. The game still doesnt not appear in my game list... It's my first time buying on Ubisoft's store and maybe the last time.
I have the same issue. First time using their system and so far I am really not impressed at all. Usually when you purchase a product and the supplier does not deliver anything its fraud. Will be curious to see how fast they fix this one and what excuses they give.