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Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    AC Valhalla - 0x200000005- have reset Ubisoft Connect Password

    I am getting exhausted with this. cannot connect to the animus store. went into Ubisoft connect and it tells me to reset password. I reset password. It then tells me on the next screen that i have entered the wrong username and password. I clearly have it right or i wouldnt be in my account right now. I have uninstalled and reinstalled Connect and Valhalla. still no relief. I know its not my router settings because it happens at a different location, on an xbox that another login works just fine, but mine will not. I want to look at the contracts and trade opals in the game, and run around raiding with my friend's vikings, but i cannot. i love these games.... but im tired of this.
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hello there GideonTheGreat5! Welcome to the forums

    I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

    Please note that these forums are now archived, and that you should visit our official Assassin's Creed: Valhalla Discussions forum for further news and support.

    I recommend checking out our megathread post on our Discussions forum.

    If you need further support, please feel free to open a support ticket or to reach out to us on our new dedicated forums! Thanks!
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