1. #1

    I can not open the game

    When I attempt to open the game I keep getting "A service is unavailable at the moment. Please try again later.
    Is Silent Hunter 5 shut down for good?
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  2. #2

    fixed?

    I am having exact same issue. Have you found a fix? please post.. Thank you
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  3. #3

    Same issues which appears to be ignored.

    I raised a case but no response from Tech support. It would appear they don't bother to respond here either.
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  4. #4
    i i have complete same problem and they should fix it
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  5. #5
    silent hunter 5 won't open with window's 10 is there a fix?
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  6. #6
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello there,

    Sorry to hear that you are unable to start your game. Can you please disable fullscreen optimization? This option will allow you to play the game of the previous generation on Windows 10.

    If you have any additional questions, please let us know.
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  7. #7
    No dice! The application file didn't give me the compatibility option and now I've paid for and downloaded the game for nothing. I've tried everything I can think of but still the same error message.
    Won't be bothering again....
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  8. #8
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by Gogs1110 Go to original post
    No dice! The application file didn't give me the compatibility option and now I've paid for and downloaded the game for nothing. I've tried everything I can think of but still the same error message.
    Won't be bothering again....
    Hello there,

    Sorry to hear you're still having issues.

    Did you attempt the steps linked above?

    As well as attempting to run as admin?
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  9. #9
    This is the issue I think we all have. It is not related to admin mode, nor OS compatibility. I tested those.
    [IMG]....==[/IMG]
    Failed image upload deleted. See next post for issue resolution in my case.
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  10. #10
    Well that image didn't make it. The LAUNCHER attempts to check for updates but it cannot resolve a connection to UBISOFT. The error message is displayed in an orange banner across the launcher window with this text,
    "A SERVICE IS UNAVAILABLE
    A Ubisoft service is unavailable at the moment. Please try again later.

    UBISOFT SUPPORT"
    and there is a large black button that has "OK" on it positioned on the right hand side of the orange banner.
    I hope this description helps you to identify what the problem is as the picture of it I attached to my previous message was translated into text.
    As I wrote in my previous post, this is not an OS compatibility problem nor is it an administrative mode (or lack of it) problem. I tried both of them individually and simultaneously, wasting my time in the process. Please provide us with helpful corrections, such as how to remove or disable the network check for game updates since the Ubisoft side of the connection is failing.

    EDIT:
    My game problem was resolved by installing new version of Uplay from Ubisoft. Note that I have a STEAM version of the game, downloaded 7 Oct, 2020. YMMV LLAP Ciao
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