Hello everyone and thanks for reading this post.
If you are missing the following content from your game -
- Alpha Packs (Not from Twitch Drops)
- Battle Pass rewards
- Purchased Skins / Operators
- Purchased Credits
- Ubisoft Connect Rewards
These items will usually take up to 48 hours to appear on your account and in your game.
If your items do not appear in your game after waiting 48 hours, you are welcome to reach out to us through our Support site, here - https://support.ubisoft.com/Cases/New
When you contact us on the link above, please make sure to have the following information ready -
- Exact name of missing item
- Platform and username
- A proof of purchase for the missing item and a proof of purchase for the game
- Exact date and time when you purchased that item
Twitch Drops / Twitch Prime content
When watching a qualifying stream, you will receive a notification when you have earned a new drop for the required watch time.
You will then have 24 hours to 'claim' this Drop from your Twitch Drop Inventory screen. If you do not 'claim' the drop within this time, you will not receive this item in the game.
Twitch Drop content will not be pushed to your game, until that particular stream campaign has ended. Stream campaigns will usually last for 1 week. You should receive your Twitch Drop within 48 hours of the campaign end.
Please check current campaigns and end times here - https://www.twitch.tv/drops/campaigns
For more information on how to register and how to claim Twitch Drops, please see our article - https://support.ubisoft.com/en-US/Article/000065532/
If your Twitch Drop content still does not appear in your game, after claiming the drop and waiting for the campaign end, please contact us here -
https://support.ubisoft.com/en-gb/Cases/New
When you contact us on the link above, please make sure to have the following information ready -
- Exact name of missing item
- Twitch username
- Platform username
- Exact date and time when you claimed that item
- A screenshot of your Drops Inventory page - https://www.twitch.tv/drops/inventory
Or a screenshot of your Twitch Prime loot that has been claimed - https://gaming.amazon.com/home
We will verify your account first, then happily look into this for you, thank you.