Hello everyone,

I am creating this sticky post to help players who are unable to use DIrectX12 when playing the game.

For most of these players the game will run correctly if you use DIrectX11.

If you you are experiencing issues with DirectX12 crashes, or the game not launching at all, there are some things you can do to fix this -

Occasionally your Windows 10 OS will not update its DirectX versions automatically and you will have to force an update your self.

Step 1: Press the Windows Key and type DXDIAG, then click on the app's logo to run the program. On the first System Information tab, it should tell you near the bottom which version of Direct X you are currently using

Step 2: Go to Windows Settings > Update & Security > Windows Update > Check for Updates

Step 3: Locate this folder C:\Anno 1800\Support\DirectX\DXSETUP click on the app and run the DXDiag set up

After updating your version of DirectX 12, try launching the game, does it work without issue?

If you are unable to update your Windows DirectX version manually, you can force the game to open in DirectX11 instead by taking these steps -

Step 1: Go to C:\Users\username\Documents\Anno 1800\config open the config.ini file in a notepad type application and find the part that says DeviceType

Step 2: Change the part that says DX12 to DX11 and save the file, then launch the game to play in DX11 mode

I hope this troubleshooting can help some of our players facing this issue.