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  1. #1
    Ubi-Barbalatu's Avatar Community Developer
    Join Date
    Aug 2014
    Posts
    711

    Game crashes after start or while opening the world market?

    Hello,

    The team received many logs and could identify an issue while the game was crashing after the intro or while opening the world market. It seems that the issue is connected to LavasoftTCPService.

    If you are affected by this issue please do the following steps:

    Uninstall all Lavasoft programs
    Especially Web companion and Ad Aware
    Make sure you check your PC and remove all the files from the program
    If you are not sure how to remove everything, please ask us or someone else for help
    You can find an official manual here: http://www.webcompanion.com/help?lang=en


    If your game still crashes after following the steps, make sure to leave a post with some details.

    Greetings,
    Your Anno-Team
     1 people found this helpful
    Share this post

  2. #2
    Ubi-Barbalatu's Avatar Community Developer
    Join Date
    Aug 2014
    Posts
    711

    Game crashes after start or while opening the world market?

    Hello,

    The team received many logs and could identify an issue while the game was crashing after the intro or while opening the world market. It seems that the issue is connected to LavasoftTCPService.

    If you are affected by this issue please do the following steps:

    Uninstall all Lavasoft programs
    Especially Web companion and Ad Aware
    Make sure you check your PC and remove all the files from the program
    If you are not sure how to remove everything, please ask us or someone else for help
    You can find an official manual here: http://www.webcompanion.com/help?lang=en


    If your game still crashes after following the steps, make sure to leave a post with some details.

    Greetings,
    Your Anno-Team
     1 people found this helpful
    Share this post