1. #21

    Ps5 camera

    I also just purchased JD 2021 on PS5, thinking the PS5 camera would work with it. Paid $40 for a five year old sobbing in tears, and a frustrated and unimpressed mom.

    In my opinion, the description in the PSN store classifies as false advertising. It says you can now play using the phone app, but doesn't say that the app is the ONLY way to play.

    I now have a game that is not playable in my house, unless I give my five-year old my cell phone, which will likely end up getting tossed across the room. This is absolutely ridiculous. According to playstations return policy, I am ineligible for a refund because I have already downloaded the game to my PS5. Sony has been in trouble with consumer protection law before. They just had a court case decided against them in Australian in June of 2020.

    Of course its Saturday night, so now I have to wait until Monday to get an actual human on the phone to try and sort this out with. My only option is to try and get a sony rep on the phone and get them to see it as false advertising or faulty game (which in my opinion it is both!).

    UBISOFT, I am blow away. Is your team sorting this out? Are you offering refunds?

    UBISOFT, you could fix this for me right now, as I also own an xbox one x; I would be more than happy with a voucher to get JD 2021 free of charge for XBOX ONE X, so at least my kid can play it using our kinect/adaptor.

    Maybe a public service announcement is in order, so you don't lose the faith of more customers.







    Originally Posted by hooijinteng Go to original post
    Hi Ubi-Milky,

    Thank you for looking into this matter. My family have been a JD fans for many years - we played mostly on PS4 with PS4 camera. To us, this is the only way to play JD.

    We recently got a PS5 and PS5 HD camera. Yesterday, I surprised my kids with JD2021 (on launch day!) ... but much to all our disappointments, we found out that the only way to play this at our is through holding a cell phone in our hand.

    Why is this PS5 version launched without support on the next gen PS5 HD camera?

    There is currently no adaptor available to use the old PS4 camera on PS5 system. I know Sony has said PS4 camera WILL be supported on PS5, but as of today, Sony has not released the adaptor yet.

    Playing with phones in hands have so many limitations. For one, I need to find 4 handphones at our home, just to allow my kids to play the game. This is absurd.

    Knowing (the very little) that I know about the Playstation ecosystem, I am baffled at the decisions made by Ubisoft team, who clearly should have known much more than an average dad like me.

    My comments are directed to the Ubisoft team, not to you Ubi-Milky. Thank you for looking into this, and passing on the messages to the right authority. I look forward to hearing a solution to this matter.

    Thanks.
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  2. #22

    Disapointment

    Dear Ubisoft team, I am in the same situation : i bought the HD camera on PS5 specifically for JD2021, but i was shocked to see that i can only play the game with my Phone. My Kids are 5 and 7, we are playing JD since many years. We love to watch our dance moves back when they were babies and for each JD we see them growing up and dancing.
    It broke their hearts not to be able to play with the cam. And i will not give my Phone to them, i know it will land on the ground.

    I am truly disapointed on your lack of answers. Reading those posts showed me i am not alone in the exact same situation.

    Please do something. I bought the game saturday 28 Nov and I Still cannot play it.

    Thanks.
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  3. #23
    When is Ubisoft going to release some news on this? The game is fun with a camera.. not with a smart phone.. and the no PS Move Controller support is also an issue.
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  4. #24
    Totally agree with everyone here.

    Please, Ubisoft, let us know ASAP if you intend to allow JD2021 to use the PS5 camera. Otherwise, I will return JD2021 AND my camera while it is still possible to do so.
     2 people found this helpful
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  5. #25

    Big disapointment

    Originally Posted by Ubi-Milky Go to original post
    Hello everyone, I have asked our Just Dance team for confirmation on this yesterday on PS5 camera use. I will do my best to update you all when we get a definite answer on this, thank you all for your patience

    And still no information? That's rude to your customers.
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  6. #26

    Same as everyone else

    Ubisoft, please add PS5 camera support for JD2021. It would be much appreciated! It is the only reason I bought the camera. If my whole family wants to play, we don't have enough phones for the children. At least give us a timeline or let us know you are working on it.
     2 people found this helpful
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  7. #27

    JD PS5 with cam

    Same problem !!!
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  8. #28

    No PS5 HD Camera support

    Same problem on my end. Bought PS5 Camera just for JD2021 because I do no streaming, and now the camera is just sitting on top of my TV. My family is very disappointed...
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  9. #29
    PS5 camera is for streaming and recording gameplay, not Just Dance
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  10. #30
    I tested ps5 camera and can tell you all this: is only litlle better than ps4 version. But the most important is that he have everything inside needed for motion capture!
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