I also just purchased JD 2021 on PS5, thinking the PS5 camera would work with it. Paid $40 for a five year old sobbing in tears, and a frustrated and unimpressed mom.
In my opinion, the description in the PSN store classifies as false advertising. It says you can now play using the phone app, but doesn't say that the app is the ONLY way to play.
I now have a game that is not playable in my house, unless I give my five-year old my cell phone, which will likely end up getting tossed across the room. This is absolutely ridiculous. According to playstations return policy, I am ineligible for a refund because I have already downloaded the game to my PS5. Sony has been in trouble with consumer protection law before. They just had a court case decided against them in Australian in June of 2020.
Of course its Saturday night, so now I have to wait until Monday to get an actual human on the phone to try and sort this out with. My only option is to try and get a sony rep on the phone and get them to see it as false advertising or faulty game (which in my opinion it is both!).
UBISOFT, I am blow away. Is your team sorting this out? Are you offering refunds?
UBISOFT, you could fix this for me right now, as I also own an xbox one x; I would be more than happy with a voucher to get JD 2021 free of charge for XBOX ONE X, so at least my kid can play it using our kinect/adaptor.
Maybe a public service announcement is in order, so you don't lose the faith of more customers.
Originally Posted by hooijinteng Go to original post
Dear Ubisoft team, I am in the same situation : i bought the HD camera on PS5 specifically for JD2021, but i was shocked to see that i can only play the game with my Phone. My Kids are 5 and 7, we are playing JD since many years. We love to watch our dance moves back when they were babies and for each JD we see them growing up and dancing.
It broke their hearts not to be able to play with the cam. And i will not give my Phone to them, i know it will land on the ground.
I am truly disapointed on your lack of answers. Reading those posts showed me i am not alone in the exact same situation.
Please do something. I bought the game saturday 28 Nov and I Still cannot play it.
Thanks.
Originally Posted by Ubi-Milky Go to original post
And still no information? That's rude to your customers.
Ubisoft, please add PS5 camera support for JD2021. It would be much appreciated! It is the only reason I bought the camera. If my whole family wants to play, we don't have enough phones for the children. At least give us a timeline or let us know you are working on it.