[PC] [Connectivity/Multiplayer]error 0006000139 | Forums

[keshet33]

so i tryed to submit a ticket to ubisoft but i realised that they dont accept tickets now due to covid-19 so here is my ticket it explain the problem


"dear ubisoft.

every time i try to log into a game it logs me out, and then i get the code 0006000139 sometime it wont let me connect to a match sometimes it will disconnect me in the pick characher screen and sometimes in the start of the match but no matter what i can not play the game multiplayerly. i tryed a lot of things already i tryed to astablish a static ip, i tryed to reset the hosts files and i tryed reinstalling the game. astablishing a static ip helped but after a month the problem came back. i even changed my internet support provider and it kept comming. my net type is always unknown and my internet is stable enough for all the other games. i couldn't play the game for a year now, and i really love your game but like this i wont keep trying.

to ubisoft, by keshet33"

[Ubi-Redbeard]

Hey keshet33,

If you're still experiencing this issue, you can reach out to us via Twitter or Facebook so we can troubleshoot this issue further.

[keshet33]

im trying but no one replyied for two weeks (via facebook)

[Ubi-Redbeard]

Sorry to hear that, keshet33.

Are you still awaiting a reply on Facebook?

[keshet33]

yes im also waiting for a reply on twiter. it seems like ubisoft doesnt really like me.

[Ubi-Viral]

yes im also waiting for a reply on twiter. it seems like ubisoft doesnt really like me.

Can you confirm if you have also made a support case through https://support.ubi.com/

If so what is the case number?

[keshet33]

i tryed to submit a ticket back then but i couldnt but i submited one now so lets see if theyll love me back

[keshet33]

ah oh btw this is my support ticket number 13423346.

[Ubi-Shikallum]

Hey keshet33,

I'm sorry for the time taken to get back to you. Can you make sure you try this troubleshooting?