1. #1

    error 0006000139

    so i tryed to submit a ticket to ubisoft but i realised that they dont accept tickets now due to covid-19 so here is my ticket it explain the problem


    "dear ubisoft.

    every time i try to log into a game it logs me out, and then i get the code 0006000139 sometime it wont let me connect to a match sometimes it will disconnect me in the pick characher screen and sometimes in the start of the match but no matter what i can not play the game multiplayerly. i tryed a lot of things already i tryed to astablish a static ip, i tryed to reset the hosts files and i tryed reinstalling the game. astablishing a static ip helped but after a month the problem came back. i even changed my internet support provider and it kept comming. my net type is always unknown and my internet is stable enough for all the other games. i couldn't play the game for a year now, and i really love your game but like this i wont keep trying.

    to ubisoft, by keshet33"
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  2. #2
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Hey keshet33,

    If you're still experiencing this issue, you can reach out to us via Twitter or Facebook so we can troubleshoot this issue further.
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  3. #3
    im trying but no one replyied for two weeks (via facebook)
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  4. #4
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Sorry to hear that, keshet33.

    Are you still awaiting a reply on Facebook?
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  5. #5
    yes im also waiting for a reply on twiter. it seems like ubisoft doesnt really like me.
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  6. #6
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by keshet33 Go to original post
    yes im also waiting for a reply on twiter. it seems like ubisoft doesnt really like me.
    Can you confirm if you have also made a support case through https://support.ubi.com/

    If so what is the case number?
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  7. #7
    i tryed to submit a ticket back then but i couldnt but i submited one now so lets see if theyll love me back
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  8. #8
    ah oh btw this is my support ticket number 13423346.
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  9. #9
    Ubi-Shikallum's Avatar Community Staff
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    Jul 2017
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    Hey keshet33,

    I'm sorry for the time taken to get back to you. Can you make sure you try this troubleshooting?
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