1. #1

    Logging in through PS5 issue

    Hey everyone,

    I hope all is well before anything.

    I am trying to log-in to my Ubisoft connect account on the AC:V start game page (on my ps5) . . . but every time I try, it says my account may have been compromised so please change your password.

    I change my password but when I submit my new credentials it says that there was an error processing my request, try again later. But when I try again later, I am once again asked to change my password because it may have been compromised. I've now done this about 8 times.

    Does anyone know what the issue may be?

    Thank you for taking the time to read this.
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  2. #2
    UbiCosmos's Avatar Community Representative
    Join Date
    Oct 2018
    Posts
    4,701
    Hello A_Arouet,

    Welcome to the forums! Please reach out to our Support Team directly so that a Support Team member can look into this with you.
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  3. #3

    Same issue

    I am having the same issue and have submitted a ticket. Any idea on a possible fix?
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