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  1. #1

    Bought the game on ubisoft website store but its not showing up in uplay

    I dont even get any download link or code to activate with. i thought it was available to download or added to UPlay pretty much instantly after purchase.
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  2. #2

    Same problem

    Been trying to get an answer for a couple days now. I have an escalated ticket, but ubisoft seems to have taken my money and is now ignoring me.
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  3. #3

    Same issue

    I purchased the game on sale and received no email with a product code and the game didn't appear in the games library.
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there guys!

    I've moved this thread over to our Ubisoft Connect Player Support forums, as this is an issue regarding a game missing from your library, rather than about the game itself.

    Please note that we are currently experiencing a high volume of contacts, so our response times may be slower than usual. We apologise for any delays in getting back to you, and appreciate your patience at this time.

    Snuggsz - I've taken a look at your account and I can see that you've already opened a support ticket about this, so please be patient and a member of the support team will reach out to you as soon as they are able to.

    Swhite886 - I've taken a look at your case and I understand that you're missing Assassin's Creed: Odyssey from your library. Please be patient, and an agent will reach out to you with an update as soon as they are able to. Thanks!

    EvilBananaWind - I can see that you've also opened a support case. Please be patient, and a member of the support team will reach out to you as soon as they are able to.

    To help in the investigation, if you have not already, please could you update your case notes to include the date/time of the purchase, the amount charged (including currency) and any order/transaction numbers you have. This will help our team to investigate further.

    Thanks!
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  5. #5
    Hi, i bought Anno 1800 (pc) yesterday on the canadian Ubisoft Store. The game still doesnt not appear in my game list... Please Help me... it's my first time buying on your store.. I'm waiting since yesterday
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  6. #6
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by SLabonville Go to original post
    Hi, i bought Anno 1800 (pc) yesterday on the canadian Ubisoft Store. The game still doesnt not appear in my game list... Please Help me... it's my first time buying on your store.. I'm waiting since yesterday
    Hey, SLabonville!

    I have checked your account and can see that the game is on there now. Are you able to see it in your game library?
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  7. #7
    Same issue with me! Bought watchgogs Legion got a failed transaction error and money was still taken from my account. Game is not in library, i have opened a ticket and awaiting a reply.
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  8. #8
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by fastboyslim Go to original post
    Same issue with me! Bought watchgogs Legion got a failed transaction error and money was still taken from my account. Game is not in library, i have opened a ticket and awaiting a reply.
    Hey, fastboyslim!

    Sorry to hear that the transaction failed. This appears to be an authorization hold and the funds will go back into your account within 7 days.
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  9. #9
    Thank you for the reply.

    If I purchase the game again before the refund gets paid back, using a different bank account will i be able to buy the game this time or will i get the same error?
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  10. #10
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    fastboyslim: It's hard to say for sure since there are various reasons why a payment will fail, but as long as you've ensured that none of these issues are present when you place this order, you should be all set!
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