Hello there guys!
I've moved this thread over to our Ubisoft Connect Player Support forums, as this is an issue regarding a game missing from your library, rather than about the game itself.
Please note that we are currently experiencing a high volume of contacts, so our response times may be slower than usual. We apologise for any delays in getting back to you, and appreciate your patience at this time.
Snuggsz - I've taken a look at your account and I can see that you've already opened a support ticket about this, so please be patient and a member of the support team will reach out to you as soon as they are able to.
Swhite886 - I've taken a look at your case and I understand that you're missing Assassin's Creed: Odyssey from your library. Please be patient, and an agent will reach out to you with an update as soon as they are able to. Thanks!
EvilBananaWind - I can see that you've also opened a support case. Please be patient, and a member of the support team will reach out to you as soon as they are able to.
To help in the investigation, if you have not already, please could you update your case notes to include the date/time of the purchase, the amount charged (including currency) and any order/transaction numbers you have. This will help our team to investigate further.
Thanks!
Hey, SLabonville!Originally Posted by SLabonville Go to original post
I have checked your account and can see that the game is on there now. Are you able to see it in your game library?
Hey, fastboyslim!Originally Posted by fastboyslim Go to original post
Sorry to hear that the transaction failed. This appears to be an authorization hold and the funds will go back into your account within 7 days.
fastboyslim: It's hard to say for sure since there are various reasons why a payment will fail, but as long as you've ensured that none of these issues are present when you place this order, you should be all set!