1. #1

    When will you resolve the problem with the subscription?

    Please, just let us know, when will you have the issues with the ubisoft+ resolved? I just payed for it, got confirmation and started downloading a game. All of sudden, my subscription was canceled. I still haven't got my money back, which makes it 3 days now. Nobody messaged me back from your support service. On top of things, ubisoft connect tries to take the money from my bank account automatically. (Thank god i spend my last money on it so they cant take anything) What am i supposed to do now? If i get my money back, will it be taken from my bank account automatically again? In which case i fear the subscription suspension will happen again.

    I want to know what will happen because:

    -I got subscription confirmation, starting from 16.11.20 to 16.12.20
    -Then i got information about my subscription being suspended. (Even after i got access to your 100 ubisoft+ games and downloading one).
    -In The email of suspension of my subscription there was an information about getting my money back in 24 hours. (Which i didn't recieved back)
    -Will the Money be taken from me again automatically? If so, i want my subscription to not be canceled again.
     1 people found this helpful
    Share this post

  2. #2

    Same issue

    I have a very similar / same issue.

    I had 20 EUR on my card so i bought the 15 EUR Ubisoft+ subscription because i was planning on playing AC Valhalla for a month.
    After my purchase went through (i got confirmation by Ubisoft itself AND my bank), i downloaded the game and managed to play for 90 mins.

    After this 90 mins, the game dropped me and i got the message "your subscription is suspended".
    I was told that the authorisation hold couldn't go through because i had no money left on my card (???, i did pay 15 EUR from the 20 i had) and they tried to take more and more, atleast 3 times.

    So basically, this 15 EUR subscription seems like it either costs more or it is completly bugged for many of us. Even if had 1000 EUR on my card, i would only pay 15 EUR for something that is advertised as 15 EUR for one month. I should be able to play with the subscription for one month and then cancel / suspend it if i don't have enough on my card.

    I also have no idea if i am getting back my 15 EUR or if they are fixing this. They don't reply on Twitter, Facebook. Live Chat didn't help at all, they were blaming my bank.

    WE NEED NEWS ON THIS!
    Share this post

  3. #3
    Originally Posted by whoisqnx Go to original post
    I have a very similar / same issue.

    I had 20 EUR on my card so i bought the 15 EUR Ubisoft+ subscription because i was planning on playing AC Valhalla for a month.
    After my purchase went through (i got confirmation by Ubisoft itself AND my bank), i downloaded the game and managed to play for 90 mins.

    After this 90 mins, the game dropped me and i got the message "your subscription is suspended".
    I was told that the authorisation hold couldn't go through because i had no money left on my card (???, i did pay 15 EUR from the 20 i had) and they tried to take more and more, atleast 3 times.

    So basically, this 15 EUR subscription seems like it either costs more or it is completly bugged for many of us. Even if had 1000 EUR on my card, i would only pay 15 EUR for something that is advertised as 15 EUR for one month. I should be able to play with the subscription for one month and then cancel / suspend it if i don't have enough on my card.

    I also have no idea if i am getting back my 15 EUR or if they are fixing this. They don't reply on Twitter, Facebook. Live Chat didn't help at all, they were blaming my bank.

    WE NEED NEWS ON THIS!
    I have the same problem!
    Share this post

  4. #4
    Oh, I forget to post full message so, I had the same issue with my subscription I added my credit card and was trying to buy that subscription and I have done it. But, it took only the first part of money just to check if everything is ok with my card and then on a second check I get a message that I don’t have enough money, and then I realize that I don’t have enough money. And I get *REDACTED* when you need it from one app and then request one more subscription, and now I am playing Watch Dogs 2!

    Share this post

  5. #5
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,500
    Originally Posted by GMboxSMG2 Go to original post
    Oh, I forget to post full message so, I had the same issue with my subscription I added my credit card and was trying to buy that subscription and I have done it. But, it took only the first part of money just to check if everything is ok with my card and then on a second check I get a message that I don’t have enough money, and then I realize that I don’t have enough money. And I get *REDACTED* when you need it from one app and then request one more subscription, and now I am playing Watch Dogs 2!


    Hey GMboxSMG2,

    Thank you for reaching out to us and including so much detail about the trouble you had with subscribing to Ubisoft+.

    As you identified in your second message you may have noticed multiple charges on your first payment this is an authorization hold. We have a dedicated support article that explains this in greater detail which can be found here. I would however advise against advertising 3rd party companies for this matter as we cannot recommend the use of them.

    It is great to hear that you were able to active your subscription successfully after adding funds to your account and I hope that you are now enjoying Watch Dogs 2!

    If ever we can help in the future just let us know as we are happy to help
    Share this post