1. #1

    Can someone please help me. PLEASE.

    I have sent them payment TWICE. Once with my debit card, and now tonight I sent them money with my Paypal account. AND I STILL DO NOT HAVE MY SUBSCRIPTION ACTIVATED. I cannot find a way to contact ANYONE via live chat. There are no options to live chat with anyone anywhere. When I go to the support page there is a blue button at bottom that says START CHAT. When I click it though it takes me to the top of the page to select options. Whenever I select the options that best fit my issue the "START CHAT" button completely disappears. I opened a ticket and I received a generic response this morning that I have replied three times to. I have sent them messages on Facebook, no response. I have sent them messages on Twitter. NO RESPONSE.

    I'VE DONE EVERYTHING I CAN DO AND THIS IS MAKING ME HAVE AN EMOTIONAL BREAKDOWN. ARE THEY ALL DEAD? I have given NOW SENT THEM $15.89 TWICE!!

    PLEASE SOMEONE HELP ME. This is causing me so much distress. I DON'T KNOW WHAT TO DO.
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  2. #2
    ye man i understand and i have the same problem. they are going to send the money back in 7-10 bussnies days and ot happend to me aswell. They are blaming the banks and everyone so yee it is a big rip
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  3. #3
    Jafin3's Avatar Junior Member
    Join Date
    Mar 2016
    Posts
    11
    same thing happened to me to dude charged twice i have send them the bank statement too lets wait and see what happens
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  4. #4
    Aye well good luck, they've probably made thousands of the Ubisoft+ sub

    I'm on the same boat as well, probably thousand others. Just going to have to wait weeks to get the money back like the rest of us pal.
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  5. #5
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,500
    Originally Posted by GMbox700KG Go to original post
    I had the same problem for more than one week and I wanted to play some games from my childhood before new year and I really worked hard to earn money to buy subscription for one year full because I am a student and I want to play perfect games but off course I don’t have enough money to pay for them and subscription it is like a helping hand for me. When I read more about finance at *Redacted* I understand where I can take money and just send a request for a subscription, it took my money and I realize that is sending another pending request to withdraw more money after that I just found more money in just a minute and my subscription was ready to use. Currently, I am playing Rayman Origins, here is the screenshot!


    Hey GMbox700KG,

    Thank you for reaching out to us and including so much detail about the trouble you had with subscribing to Ubisoft+.

    As you identified you may have noticed multiple charges on your first payment this is an authorization hold. We have a dedicated support article that explains this in greater detail which can be found here. I would however advise against advertising 3rd party companies for this matter as we cannot recommend the use of them.

    It is great to hear that you were able to active your subscription successfully after adding funds to your account and I hope that you are now enjoying Rayman Origins!

    If ever we can help in the future just let us know as we are happy to help
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