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Ubisoft Support Staff
Please read before posting and Forum Rules!
Hello and welcome to the Just Dance 2021 support forum!
This section of our forum 'Player Support' is for asking for technical support and reporting bugs.
If you would like to give a suggestion or feedback, please do so in our General Discussions part of the forum.
When making a new post, please include a title that is descriptive of the issue you are experiencing.
Ideally, the title should give other posters an idea of the issue before they click on the issue.
- An example of a good title: [PS4] 'Ubisoft Service is currently unavailable' error
- An example of a bad title: HELP ME PLEASE!!!!!!
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started?
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Any screenshots or video of the issue
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket number as well.
TROUBLESHOOTING STEPS FOR CONNECTIVITY PROBLEMS
Please click on the links below for any connectivity issues with the following platforms -
Xbox One - https://ubi.li/AfW1D
PlayStation 4 - https://ubi.li/ldBRz
Nintendo Switch - https://ubi.li/VAIKB
PlayStation Camera and Xbox Kinect issues - https://ubi.li/8tlYZ
FORUM RULES!
These forums are for the discussion of Ubisoft games, including advice, feedback and general gameplay talk. We ask that all posts are civil, respectful and constructive – this ensures all visitors can enjoy and benefit from these forums, plus we can more easily collect feedback (be it positive or negative) to pass on to Ubisoft game developers.
To this end, there are specific forum rules covering the sort of behaviour that is and isn’t acceptable here. While the general guideline of “Treat others as you would wish to be treated” applies, all visitors must also abide by these rules. If you do not do so your post may be moved, locked or deleted, and may also result in a temporary or permanent ban.