i have watched the two uploaded videos. my game stuck in the same place. the only difference is my 2020 is like this after about a month I use this account to play 2021, so I don't think this got anything to do with the gameplay with 2021... actually, this issue appeared after my Nintendo online was expired and I did not renew it in time. i wonder if this event has anything to do with the error.
Hello there OliUyt865! Welcome to the forums
I'm sorry to hear you've encountered this issue as well. Thanks for sharing your own experience, especially regarding your Nintendo Online. I'll pass this information onto the team.
I'm afraid that I have no new updates to share regarding this investigation. We apologise for any inconvenience caused, and appreciate your ongoing patience as we take a closer look at this.
I bought JD 2020 and 2021 physical from Amazon, and after playing 2021, 2020 just crashes, exactly like the videos other users shared here. I can play 2020 but it needs to be in airplane mode, when will they fix this issue? I just created an account on ubisoft to reply to this.
Hello
The problem I have is much the same as patr.j.ck and WajehDE.
When I looked into this problem I found that there are many users having the same problem.
I am surprised that the first report for this problem was on November 2020 and the problem is still not being solved till now.
- Which versions of Just Dance 2020/2021 do you own (physical or digital)?
I have the digital version for JD 2020 and 2021, bought from eShop US Server
- Do you receive any error messages or codes when the crash happens? If so, please can you let us know the error code.
No error code, but a message, the sane a patr.j.ck (I m from China and the message is in Chinese, it mean the same as WajehDE in English)
- Are you able to play the game offline on your main profile? Or are you unable to play the game on your main profile at all?
Yes, same as WajehDE
- Are you able to play online using an alternative profile? Or can you only play the game in offline mode?
I have no alternative profile and I don't want to have another one.
Offline mode is a joke for me. I play the game with TV which TV mode does not support offline mode.
For your information, I only have 1 Ubisoft account and connected to only 1 NS console, for JD 2020 and JD 2021.
It has been about 2 months since the first report of this problem. My wife is disappointed and blaming me buying just dance 2021. God knows JD 2020 will crash after buying JD 2021.
Please help to solve it asap and telling us that it is not risky to buy new version.
my wife love the game so much. You know, more love, more anger if it is not playable...
Thanks in advance
- Which versions of Just Dance 2020/2021 do you own (physical or digital)?
physical for both
- Do you receive any error messages or codes when the crash happens? If so, please can you let us know the error code.
2020 loads through the press a, joycon or mobile device, detached joystick needed, shows challenges, then as you get to the menu it says just dance which has crashed up untill today, i don't know what i did to get it to work as it didn't work last attempt. it normal says it crashed due to error
however, upon closing it crashed on reopen
- Are you able to play the game offline on your main profile? Or are you unable to play the game on your main profile at all?
have not tested
- Are you able to play online using an alternative profile? Or can you only play the game in offline mode?
have not tested
Hey! I’m currently experiencing the same problem!Originally Posted by Ubi-Borealis Go to original post
1. I own the newest version of Just dance 2020, and same for Just Dance 2021
2. I have not received any error code, it instead says “The software was close because an error occurred”
3. It does allow me to play offline on my main profile
4. I am able to play online using an alternative profile, but because of the data on my main profile i would want to play it on my main instead.
Thanks! Hopefully it gets fixed soon.
Hey there guys,
Thank you very much for the continued updates, I've passed your details onto the team
Niobe2021 - are you also able to play the game when using a secondary Switch profile?
herobaotoan2 - thank you for your theory, have you been able to give any of the suggested steps a try? And if so, can you please provide the details requested as other players have done so we can continue to update the team?
Thank you for your continued patience and cooperation while this is investigated!
Four4TT - thank you for posting! Would you be able to try the offline and alt. profile steps to confirm if these work for you too?
When I create a new nintendo switch profile and launch JD2020, I can connect to the internet, I can go to the wdf and I can do the JDU dances.
But on my main profile with a JD2021 avatar ? Crash.
update : I put a JD2021 avatar on my secondary profile. JD2020 was loading correctly and the JD2021 avatar was there. (the gold version of the girl from without me)
Then I switched to Pink Girl from Uno and then JD2020 also crashed on my secondary profile. Putting the golden avatar back doesn't change anything and the game still crash on both profiles.
So yeah there is a bug with avatars.