1. #21
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Thanks for sharing this, kubaratzka!
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  2. #22
    I'm playing on Google Stadia. I can't take screenshots on Stadia... Sorry.
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  3. #23
    Originally Posted by kubaratzka Go to original post
    The nickname you see on the World Dance Floor is the same as your online ID. It does NOT use the dancercard name. You will have to change your nintendo ID name in your Nintendo Switch Profile.
    @kubaratzka: thanks for the advice
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  4. #24
    Originally Posted by Ubi-Borealis Go to original post
    Hey there guys!

    Aurapulse - Welcome to the forums Thanks for your report. Would you be able to open a new thread with more information about the issues you've encountered? If possible, please include images and videos showcasing these, as this helps in the investigation. Thanks!

    DusanJankovic - This issue has been reported to the development team for further investigation. Would you be able to let me know which platform you use (PS/Xbox/Switch), as well as provide an image that shows you have Pertinence sorting instead of Catalog? Thanks!
    @Ubi-Borealis: thanks for your answer. I didn't think of taking photos or videos of my issues... Fortunately, the problem got solved by itself when I restarted the game.
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  5. #25
    Is the just dance 2021 and JD. controller app on here as a bug? It’s existed since the launch and renders the game useless for so many users
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  6. #26
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    This is something the team are aware of and are investigating, ljaysaw.

    Apologies for any inconvenience!
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  7. #27
    Updates please? We have had nothing on this since launch apart from it’s being investigated, well what are the actual updates?
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  8. #28
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Thanks for the patience with this, folks.

    The team are still hard at work investigating this issue.

    In the meantime, a potential workaround for this is to put your phone in airplane mode and then switch on just the wifi.

    This has worked for some players so do let me know if this helps!
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  9. #29
    Totally shocked by Ubisoft support. Raised my ticket on Christmas...absolutely not reply until now! Then get an email telling me they are closing my ticket because they offered me the airplane mode workaround that doesn’t work! Why are you trying to close my ticket? The issue is far from resolved!!! Look at this......how is this acceptable! I told Ubisoft the work around doesn’t work so all I get after about a month or waiting is the same reply? What the hell is going on here

    Case 13706642
    Hello ljaysaw,
    Recently you requested personal assistance from Ubisoft Customer Service. Below you will find a response to your recent request for support.
    Please do not reply directly to this email.
    We will assume your issue has been resolved if we do not hear from you within four days.

    Kind regards,
    Ubisoft Suppor
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  10. #30
    Why isn't it possible to take screenshots? I'm playing the Nintendo Switch version and want to post some of my scores but it says "Unable to take a capture now"
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