1. #41
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hello Franso.Fs, welcome to the forums.

    For anything to do with missing items such as Twitch Drop charms we would need to discuss this in private after verifying your account and checking your details over, we are unable to help efficiently over forum support for these types of cases.

    I apologise if there is a delay getting back to you but after the launch of Watch Dogs Legion, Ubisoft Connect and Assassins Creed Valhalla, we are trying our best to catch up to players requests and queries, I hope you can understand.

    Please see our post on how to report a missing item from your game and what we need from you, here -
    https://forums.ubisoft.com/showthrea...from-your-game
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  2. #42
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hey EverybodyBeCool, apologise for the delays getting back to you, please note though this will only cause further delays by opening more cases, unless of course what you mean is that you have opened a separate case for each charm that you are missing, then this is the best practice.

    I would be unable to help you with the Twitch Major Charm as we could only find Gold on your account watch time and for that I apologise, but going forward it would be best to use that watch time command as proof of your watch time, if you still continue to have trouble with future drops.

    Can I ask for your Twitch subscription to Pengu screenshot have you added that to your cases to help get this charm activated on your account?
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  3. #43
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hello muddxy,

    Have you been able to make a support case for this from our website or social media pages? Do you have a case number? These sort of items can only be added to players accounts after verifying ownership of the account which is why we are unable to properly assist with missing charms over the forums.

    For any content that you have missing from the game, you are able to make a case for current and the last/previous event content that you may be missing so please do not worry about that if your missing charms are from November we have plenty of time to help you with those.

    To see what we need from you for cases like this, please check out this post -
    https://forums.ubisoft.com/showthrea...from-your-game
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  4. #44

    Iraq

    I watched the broadcast on all the channels that broadcast the championship for many hours and I did not get anything from it, and every time I enter he tells me to activate the documentation and when I reload the page he asks again What is the solution please
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  5. #45
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hey Mohammed, welcome to the forums,

    Please read our post about this here for more on information on what to do about missing charms and Twitch Drops -
    https://forums.ubisoft.com/showthrea...from-your-game
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