Junior Member
Been told the same, game opened and technically disc is working so no refund. This is becoming really poor form from Ubisoft now.Originally Posted by SneakyPhuck Go to original post
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Somewhere along the line Ubisoft screwed up - either their agents authored discs with English box-art / manuals / leaflets and crucially the wrong CUSA code for the UK market, and/or they shipped significant quantities of incorrectly finished products to UK retailers. Understanding that most retailers won't accept unsealed returns, Ubisoft ought to take responsibility, issue a statement and put this right or they risk alienating their most important customers, those that pay retail price on release date.
Junior Member
There are grounds for a return, they just hope you’re ignorant of that and hope you’ll accept what they say. It just takes a little work but my lawyers are already preparing the paperwork.Originally Posted by SneakyPhuck Go to original post
Junior Member
I can’t believe it’s now been 9, coming on 10, days since the PS5 was released here in the UK and the issue has still not been sorted. I took 3 days off work when the console came out, it wasn’t sorted in that time. It’s now approaching the weekend after and there is still no solution to this!
I paid for the Gold Edition, I gave more money to this company in order to secure a game that I was looking forward to playing on the new console. I don’t know why they don’t just ask for proof of purchase and a photo or something then allow a digital edition to be downloaded, one that you still require the disc even so people don’t just sell the other copy on.
Is this to be expected again when the first expansion comes out whenever that is? Am I going to have to wait god knows when again for them to sort that issue out for PS5?
Junior Member
Junior Member
Some answer please, Ubisoft? And respectfully, a little more than “we are aware of the issue and are working on it”. We would like to know (1) if this is going to be fixed and (2) have an estimated time frame. Also (3) some information regarding what the possible cause of the problem is. I believe that is a more than reasonable request for your customers. For people who’ve bought the standard edition, that is wholly reasonable. For people who have payed a good deal extra for the gold edition etc. I expect you truly do owe it to them. This is absolutely not acceptable at all to be silent on the issue and completely ignore your customers.
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Junior Member
It’s also disappointing to see that major news sites like IGN haven’t mentioned this at all. I’m worried that the glimmer of hope I had when I saw some news outlets discuss this issue last week will disappear when they don’t chase these articles up as it’s deemed ‘old news’ due to Ubisofts sheer lack of update on this matter. I don’t know how to make these kind of things work (I don’t know much about programming) so I would honestly understand if they came out and said this is tricky but we are working on the problem and hope to have something by X date. It’s the fact that they haven’t said anything other than provide ‘possible solutions’ which are essentially do what you are meant to do and have been doing and hope that it does something this time...
Junior Member
In my support ticket on Wednesday they did at least say "Please be aware that if th eoption is not available, Ubisoft and Sony are looking to figure out why that is at the moment. We are sorry for any inconvenience. We hope this issue is resolved soon for everyone affected." so I guess I can count myself one of the lucky ones not to have been fobbed off with a denial about it being the wrong region or whatever.
Have replied today to ask if they're aware that it's anything to do with CUSA 13035 vs 13034 which are both being sold in the UK, if they have any further information at all yet and suggest Ubisoft release a statement along the lines of what daxterstarsriba said, + acknowledge the issue on Twitter where I kept seeing people being ignored on this question. I see they did tweet this in reply to someone today:
https://twitter.com/UbisoftSupport/s...47506991255557
"The development team has been made aware of this issue and they are currently investigating it."
Looks like their support is closed until Tuesday now though so I'm not holding my breath for much else before then.
So disappointing.
Junior Member
Yes, I'm reasonably confident this is all the issue actually issue, and I'll explain why. I think someone (either Sony or Ubisoft, or both) has simply failed to link everything together on the PSN store backend.Originally Posted by toocwa Go to original post
Ubisoft - for whatever reason - release three separate SKUs of the game in the SIEE region. This in itself isn't unusual in that almost all of Ubisoft's previous game have been released like this. The difference here is that they've only linked those SKUs to particular stores in the region and not all of them. You can see this by accessing the metadata APIs used by the PSN store.
If you lookup CUSA13034 via this API on the UK store you'll see a whole load of information returned, and this will upgrade successfully on a UK or other Western European / Australian / New Zealand PSN account.
Whereas if you look up CUSA13035 you get an unknown product error. Unless you change this query to use the Russian store (or Turkey, or Qatar for example) then you'll see it returns information (and if you were to do the reverse with the CUSA13034 code and this store you'd see the same issue applies there where it is unknown on their stores).
TL;DR they just need to publish CUSA13034, CUSA13035, and CUSA13036 on all of the SIEE regions stores - like they've done for every other previous game released like this - and then the upgrade should be available correctly. Presumably at the moment the same issue applies to DLC, in that even if you decided to redeem the upgrade using an account in the region where the upgrade is currently working you would also have to buy your DLC with that account too, at least until they fix this. Why this is taking so long to fix is unknown.
