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  1. #11
    Ayush_S92's Avatar Member
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    Nov 2011
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    India
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    155
    I also have the same issue. When I check the store it doesn't even recognize I have bought the game and asks me to buy it again. Please fix this ASAP!
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  2. #12
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    Originally Posted by Ayush_S92 Go to original post
    I also have the same issue. When I check the store it doesn't even recognize I have bought the game and asks me to buy it again. Please fix this ASAP!
    As I previously advised this is a known issue that is being investigated, apologises for the inconvenience.
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  3. #13
    EverchangerL's Avatar Junior Member
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    Feb 2011
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    Russia
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    29
    Hello, I pre-ordered digital Ultimate Edition for PS4 in my region (Russia). PS5 upgrade was available for me today (on PS store and mobile PS app) and I can confirm I have PS4 and PS5 versions of the game in my library now. It took 1 week to fix this, but anyway thank you. Now we all need some more stability patches.
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  4. #14
    I pre-ordered the Watch Dogs Legion PS4 & PS5 Digital Ultimate Edition on PS4.

    I've now transferred the PS4 game and save data to my PS5, and the Game Hub for the title is showing a PS5 Upgrade available, but it's only the Digital Standard version of the game.

    I expect to receive the free upgrade to the PS5 Digital Ultimate Edition that I purchased.
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  5. #15
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by sentience Go to original post
    I pre-ordered the Watch Dogs Legion PS4 & PS5 Digital Ultimate Edition on PS4.

    I've now transferred the PS4 game and save data to my PS5, and the Game Hub for the title is showing a PS5 Upgrade available, but it's only the Digital Standard version of the game.

    I expect to receive the free upgrade to the PS5 Digital Ultimate Edition that I purchased.
    Can you please confirm if you have done the upgrade yet? If so please check to see if you have received additional content. This may have just been a display issue.
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  6. #16
    Having issues on the UK launch here. Both my gold edition of watch dogs and assassin's creed have no option for upgrade. Only recognises PS4 version.
     1 people found this helpful
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  7. #17
    Yep, it looks like once I redeemed the upgrade to the Standard Edition, I was able to download the Ultimate Pack and Season Pass from the PlayStation Store for free. That all adds up to the Ultimate Edition, so I think I'm all good.
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  8. #18

    Ac valhalla

    This is also an issue for AC VALHALLA.

    Customers who have the PS4 PHYSICAL copy cannot get the free upgrade to PS5 after installation on their PS5. We are only directed to PURCHASE the PS5 version which is unacceptable.
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  9. #19
    I have ps4 disc version of Legion and I'm not getting an option for an upgrade... i bought valhalla digital so thats fine but legion isn't working on Disc...
     1 people found this helpful
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  10. #20
    Same. Many many more in the same position. Unacceptable.

    Save launch day for us Ubi and fix this mess!
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