[Download/Installation]PS5 upgrade is not available. | Forums

[Azaki1985]

Tried the above and nothing is showing for me apart from the full price items, including the season pass etc.

It was worth a go but since i have the disc version i wasn't hopefull

[silvare]

Tried the above and nothing is showing for me apart from the full price items, including the season pass etc.

It was worth a go but since i have the disc version i wasn't hopefull

Damn, that’s a shame. Mine was the disk version as well..

[kontraxxx]

Well, after mislead from 1st watch dogs i didnt bought even a single title from Ubisoft.
After got my ps5 i said: ok lets give them another shot with WD:Legion - and hey! I see that in store ps4 version upgradable to ps5! Thats great!

Got home, and......nothin! Buy another one! Lol
Great "Upgradable" version i got hahaha

Tnx Ubisoft that again showed me how right i was to skip this company Greedy games...
Not gona give a 3rd one for sure ever again!

[TrustyBadger]

Another UK disc CUSA13035 = no ps5 upgrade same as the others ...

[Weirskynet]

Mines is same CUSA-13035

Doesnt show any update on Store, got from CEX new but no sops open for refunds to return

Hello Weirskynet,

Thank you for contacting Ubisoft Support.

I apologize for the sudden interruption, the chat seems to have dropped.

We've discussed that the version of the game you've purchased doesn't match the location on your Playstation account, which causes you to not be able to upgrade for PS5.

In your case, you may have to contact you retailer directly, as the game was not purchased from the official Ubisoft Store.

We apologize once again for any inconvenience caused by this.

Should you need any further assistance or have more questions, feel free to contact us at your convenience. We will be more than glad to assist you!

Regards,
Ubi-Wavey
Ubisoft Suppor

This was the response i got last on the 24th from them in my still open support ticket, i have been asking for updates every day multiple times and been ignored,



Utter Shambles

[brfc1986]

I suggest people start emailing BBC Watchdog, it’s embarrassing and shocking at some the support advice has been given out. Feels like they’re not even trying to fix

watchdog@bbc.co.uk

If they just released a statement confirming it would be fixed id fully accept that. Even if it was to be fixed in 2 weeks time.
But they are not saying anything

[brfc1986]

I suggest people start emailing BBC Watchdog, it’s embarrassing and shocking at some the support advice has been given out. Feels like they’re not even trying to fix

watchdog@bbc.co.uk

Email sent.

[Azaki1985]

I'd be interested to hear their reasoning behind this as all these games have been purchased from UK retailers.

Surely all these retailers can't be selling a version not meant for sale in the UK, especially as it has the correct rating and box markings, including a UK contact address for Ubi.

[ReleaseTheEvil]

I've also sent an email to BBC watchdog. Not sure what will come out of it but at this point we need to try. Irony of the name is not lost on me...

[KittDJW]

Just had a 30+ minute chat with online support and saved the transcript. started off with them blatantly refusing to do anything stating that the SKU didn't match the PS5's account region and said that is usually the issue.

Eventually I took videos and screenshots of my game case, PS5 home screen and account with region details and reporting. Mentioned several times about you all having the same issue as myself and referred them to the forum. Really hope I've managed to make a difference but said they would get back to me once they have more info.

Watchdogs Legion... set in the UK and us UK folk can't even see it in nice PS5 HD with pretty raytracing. the irony. remaining hopeful guys!