1. #111
    i will support game cracks for ubisoft games... same **** happened to me to!!!
    5 hours of play time and than my account was suspended on ubisoft+ ... bull ****, that what i have to say to you UBISOFT
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  2. #112
    Same thing happend to me today, bought a subscription after 3 hours got suspended. Talked to my bank, they told me the payment was made,the live chat is closed so i sumitted a ticket..waiting for a reply.
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  3. #113
    Same thing happend to me today, bought a subscription after 3 hours got suspended. Talked to my bank, they told me the payment was made,the live chat is closed so i sumitted a ticket..waiting for a reply.
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  4. #114
    Same thing happend to me today, bought a subscription after 3 hours got suspended. Talked to my bank, they told me the payment was made,the live chat is closed so i sumitted a ticket..waiting for a reply.
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  5. #115
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
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    2,021
    Hi all, while we would not be able to discuss any specific payments, subscriptions or transactions on this forum, please feel free to contact us directly through our "Live Chat" service when this is available or via our social media accounts on Twitter or Facebook and we will get this looked into for you as soon as possible.
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  6. #116
    Hey, I have the same problem did anyone fix it?
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  7. #117
    I think I know why A LOT of us are not able to purchase, or get suspended then payment blocked.

    On 14 September 2019, new requirements for authenticating online payments were introduced in Europe as part of the second Payment Services Directive (PSD2). Expect these requirements to be enforced over the course of 2020 and 2021. In Norways case, this was enforced from the 31.12.2020 which was exactly the day I purchased Ubisoft + and got suspended just few hours after.

    What the law essentially does is that it requires ALL online stores to offer 3D Secure on checkout. (Two factor authentication from your bank) If the online store does not offer this then your bank is obliged by law to block the transaction. (Explaining why our cards is denied in the red error message saying that the payment was denied and what not) This even goes for VISA cards connected to PayPal.

    So until Ubisoft offers 3D Secure in their web store, most of us are out of luck unless you live out of EU.
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