1. #1

    Purchase R6 Credits Failure

    Every time i try and purchase R6 currency it makes me tick both the boxes and after clicking continue it just sits loading for a couple seconds then takes me back to the game but no currency is being given to me neither is my money being taken. I'm trying to do it with my steam wallet.
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    3,709
    Originally Posted by Finka_MyAsh Go to original post
    Every time i try and purchase R6 currency it makes me tick both the boxes and after clicking continue it just sits loading for a couple seconds then takes me back to the game but no currency is being given to me neither is my money being taken. I'm trying to do it with my steam wallet.
    Hello!

    One of the most common causes for issues making a purchase, is no overlay.

    Please check to make sure both Ubisoft Connect and Steam's overlays are enabled, then try again.

    If you still face issues, please contact our support directly as we may need to review your account -

    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/


    All the best!
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