1. #1

    Money Taken From My Account Yet Subscription Cancelled For Failed Payment ?!

    Earlier I paid for a subscription for Ubisoft+ so i could play AC Valhalla , the payment went through and i was able to download and play the game for a while and then I got a message saying the payment did not go through and sub was cancelled. I checked my bank account and the money (£12.99) HAS gone through and been removed from my account.

    Please help !
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  2. #2
    me too man...watching for others like us i got an conformation email and everything and on my account page it says next renewal is dec2020 like wtf didn't even have it for 2 hours..
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  3. #3
    Same problem here Is there any customer service?
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  4. #4
    Same problem here ! Bought yesterday able to play , today said payment is failed , and got my subscription suspended, still waiting for a respone from ubisoft ! Money has been charged, been in contact with the bank .
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  5. #5
    it happened to me also a few minutes ago that subscription is suspended due to payment failed and I bought it this morning so I have no idea what's happening I have written a ticket to the support
    and the money is gone from my bank account so it has HAS gone through nearly played for 2 hrs and this happened and the next renewal is 12/10 wtf is happening
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  6. #6
    samething happened to me they took 2 payments and susppended my account
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  7. #7
    Same here, been waiting 3 days, no support at all

    Trash company.
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  8. #8
    yep same has happened to me, purchased ubi yesterday, played 9 hours of watch dogs legion now account suspended, but money has left bank.... this is a complete joke!
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  9. #9
    same thing happened here man.
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  10. #10
    I have the same problem money has been withdrawn from my account yet i don't have access to Ubisoft plus. What is going on???
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