🛈 Announcement
Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Can't see AC Valhalla in the library

    Hi there,

    About an hour ago I bought AC Valhalla (order no 1014574834). In uplay, in the "my orders" section, it says that the game is already displayed in the library. Problem is..it's not!

    Could someone help? I took a day off from work for this..
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  2. #2
    same problem here
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  3. #3
    I just checked on other forums, apparently there is a lot of people out there with the same issue. Ubi of course conveniently closed their live chat support service hours ago. They blame Covid 19 on their website.

    Well, where the f*** was covid 19 when you grabbed the money from my bank account in a matter of seconds, u rascals?
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  4. #4
    Same here, and no warning what so ever in the app or checkout so it's safe to say they scammed me out of 60€ while blaming it on covid
    I would guess they weren't prepared for the traffic and high demand for Valhalla so their lego-servers broke down.. guess it's a muteted form of covid that infects servers and digital infrastructure.
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  5. #5
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hey there guys!

    I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed Legacy Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

    Please note that these forums are now archived, and that you should visit our official Assassin's Creed: Valhalla Discussions forum for further news and support.

    I recommend checking out our megathread post on our Discussions forum.

    If you need further support, please feel free to open a support ticket or to reach out to us on our new dedicated forums! Thanks!
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