[PC] [Missing Content]Missing Ubisoft Club Rewards | Forums

[Wolfshade54]

Following the rebranding of Uplay and Ubisoft Club to Ubisoft Connect, I have seen the posts that say the Ubisoft Club rewards would be available for free. Looking at Ubisoft Connect, I can see the rewards listed as obtained, but I cannot access them in the game - they still display as locked and cannot be applied to anything. I've searched around a few threads and saw it should be fixed by the end of October, but it still has not for me.

If I am missing something, please let me know - I know a friend on Xbox who is having the same issue, so at the very least I'm not alone in this. I still have access to the Club rewards I obtained before the transition, it's just the new content that would have been unlocked not being available for use. I want to give it more time, but I'm worried if I wait too long it'll get to a point where no-one will notice.

This is my first time posting, so I apologize for any formatting issues. Any information on the issue would be helpful, or if I've missed a memo somewhere about it not being fully functional until a certain date, please let me know.

Have a good day!
- Wolfshade54

[ER_73]

Same issue here, not only rewards that should be unlockable are marked as already obtained (still unobtained inside the game), but so are rewards that should not be obtainable, like for example rewards for owning different games (e.g. the GR:Wildlands reward is marked unlocked, while Wildlands are not purchased)

Edit:
this issue is listed in this post in Ubisoft Connect support forums

[Wolfshade54]

The rewards for owning other games should be available, since it's marked as 'Unlocked as a Ubisoft Club reward' in-game and with Club being phased out, the rewards should get unlocked (to my knowledge, at least; if there's something out there saying otherwise I retract that).

I took a look at the post you linked, and while nothing is there specifically for FH I did notice the R6:S update, which is the same thing as far as I have seen - my original intent with making this thread was so the issue was known for For Honor as well as Siege, in case a separate fix needed to be deployed. As of writing this, I still haven't gotten anything - though admittedly I do live in Oceania, so I'm a bit far ahead time-wise with the two day approximation. I will be sure to update this thread if the rewards do end up coming through at some point, but for now it's still unresolved.

[Bellicose1776]

I took a look at the post you linked, and while nothing is there specifically for FH... my original intent with making this thread was so the issue was known for For Honor

This recent Ubisoft Support message covers all games and that specific issue with Ubisoft Connect. This one is more vague than before (implies it might be awhile). They've had problems since the transition, it's been rough. They are aware For Honor is affected.

https://support.ubisoft.com/en-US/Ne...o-our-services

[Wolfshade54]

This is great - I had seen a page like this before following the initial release of Connect. My concern was that that red banner wasn't there anymore after a certain amount of time, so I thought they believed they resolved the issue (which would be untrue).

Back to being patient, then.

[Wolfshade54]

Hello there, people!

My Club rewards just came through! Hopefully it's resolved for everyone else as well!

[Ubi-Redbeard]

Thanks for confirming that, Wolfshade54.

Could anyone else confirm if their rewards are showing?

[StingingDoctor]

Hello friend, how did you manage to solve the problem?