Update: This issue is now resolved. Thank you for your patience.

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Update 5:56 PM EST: We're still investigating the issue with processing orders made on the Ubisoft Store. Some users may experience a delay in the delivery of their order to their account. Thank you for your patience and understanding.

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We are aware of delays in processing some orders on the Ubisoft Store. It may take up to 24 hours for your content or game to appear on your account.

If you are still missing your content after this amount of time, please let us know, and we'd be happy to investigate further! Please check this thread for further updates.