1. #1

    GE caches opened drop to floor and rewards irretrievable

    My friend opens her reward caches to see them drop on floor and she canít pick them up - she has limited English so Iím making report on her behalf - we fast travel back to base from queens tunnel event when it 1st happened but I have had her log out and back in and then try without joining a team but it happens again - 4 of the more expensive crates so far - her gamer tag is ďDenis joker1855Ē - if more info is needed , please tell me - oh her inventory is nowhere close to full or her stash
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  2. #2
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    1,535
    Hi there, sorry to hear your friend is experiencing this issue in game. If you are able to replicate this would you be able to provide a short video clip showing this loot spawning and being unable to retrieve.? Apologies for any confusion or inconvenience caused.
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  3. #3
    Thanks for the reply but the event is over and my friendís English while typing is terrible - if it happens in next event Iíll try to get a video but getting her to put it in a format I can post here isnít going to be easy! Her items from GE caches fall on floor when opened and she can see them only - canít retrieve - her inventories arenít full cos other caches open - I really feel bad for her , she got to gear level 280 and DZ 57 without even knowing she had a stash box! Iím trying to help her but I have never experienced this bug
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Thanks for the update, WormwoodMoridin.

    If you or your friend would be able to capture footage of this happening in-game, it would help us to investigate this further.

    An easy way to share a video is to record the footage and then post it to a sharing platform, such as YouTube or Google Drive. You can then send us an unlisted link, so we can take a closer look.

    Thanks!
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