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  1. #1

    Ubisoft Club

    Hello there. Since Ubisoft connect went live I haven’t been able to access Ubisoft club in any Assassin’s Creed game. When I click it in game it just flashes up that the servers are down and freezes my game. I have tried all the troubleshooting suggestions and nothing has worked. I have had this issue on both AC3 remastered and AC Odyssey
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  2. #2
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
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    1,500
    Originally Posted by Heggart24 Go to original post
    Hello there. Since Ubisoft connect went live I haven’t been able to access Ubisoft club in any Assassin’s Creed game. When I click it in game it just flashes up that the servers are down and freezes my game. I have tried all the troubleshooting suggestions and nothing has worked. I have had this issue on both AC3 remastered and AC Odyssey
    Hey there,

    Sorry to hear you are having this trouble.

    In AC3 all rewards should be unlocked for you.

    Can I check whether you have tried the port forwarding steps in the troubleshooting you mentioned?
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  3. #3

    Connection issues

    I have the same trouble with all the Assassin’s Creed game. Yea all the rewards are unlocked but I can’t access the Ubisoft Club or Ubisoft Connect in the game. Just tried on Valhalla and had the same issue, telling me that the servers aren’t responding. My internet connection is WiFi. Updates have downloaded with no issue
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  4. #4
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,021
    Sorry to hear you have experienced this problem accessing Ubisoft Connect with your PSN console, if possible could you work through the steps outlined in this FAQ provide an image showing any error messages you are receiving if you still experience this after completing these steps.
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  5. #5
    I have gone throgh that FAQ link and nothing seems to have worked.

    The error codes i get are -
    ERROR: 0x0000000^
    SSLError: 0x00000000
    Couldn't resolve host name

    (sorry i couldn't work out to attach an image)

    And then the game freezes and i have to restart the game
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