[Ubisoft Store]How long before my refund request is seen? | Forums

[MassiveFlex]

Hi
Purchased AC, Valhalla Standard edition was told there was a promo code I could get with Ubisoft points to get it cheaper.
I but in a refund request STRAIGHT away and 3 days later I am still waiting.
When can this issue be resolved?

Thanks

[ubi-smash]

Howdy MassiveFlex! Welcome to the forums! If you have created a support ticket with our Ubisoft Store Team, could you please provide the ticket number to your case? If the refund has already been approved, please know you should see the payment returned to you within the next 5-7 business days depending on your financial institution.

[MassiveFlex]

Thank you for your response.
Ticket number: 13064515

[UbiKoality]

MassiveFlex: Thank you for replying with your case number! I just looked over your ticket and can assure you it is placed with the correct department for further review. Please keep in mind that, due to our numerous new and upcoming releases, response times may be delayed. Nonetheless, the team will be sure to update you with new information about your request as it becomes available. Thank you so much for your continued patience and understanding in the meantime!

[MassiveFlex]

Sorry,
Not happy with this support in the slightest. I made a mistake and forgot to put a promo code on my order and 6 days later it's still not resolved.
This is very unacceptable for a company like UBISOFT.
I will be closing my ticket as it's to exhausting and frustrating waiting for a simple refund the way it looks you guys need the money to invest in a proper support system.
Good luck with everything I will be second guessing myself if I choose to buy a game on your platform in the future.
The fact you have even SEEN my ticket and all you can do is "ASSURE" me that it's in the right place that's pathetic how about you ACT upon it.

Have a good one.

[UbiKoality]

MassiveFlex: I do apologize once again for the anger that this whole ordeal has caused! As previously explained, our response times have been a bit extended due to the high volume of cases we have coming in on a daily basis. I still understand how annoying waiting for an answer from Support can be! Support on the forums is separate from that at support.ubi.com. Even further, there is a specific department handling your case and I unfortunately do not have access to their tools and services since I am over the forums. We also try not to handle or discuss in-depth player tickets anywhere outside of the portal to uphold and protect the player's account security.

As much as I do wish I could immediately provide the desired assistance, your case requires specialized support. Should you decide to keep your case open, our team will get back to you as soon as they have new information. Ultimately, I hope you have a good night and I appreciate the patience you had with us thus far!

[JackStillAlive]

Please help me out!! I am in Live Chat with Ubi-LaFostein but he isn't responding for 40 minutes now. It is a simple refund request, what is going on?

[Ubi-Ginge]

Hi JackStillAlive!
Did you hear back and get this resolved?

[DwayneHawkins]

A refund on steam takes like 10 seconds, why is it so slow here?
I puchased via the desktop app, but for some reason, promo codes don't work there (???????) so I forgot.
I refunded immediately.
I can't play or re-buy the game ... guess I have to wait a week now in order to play the game.
Great service

[UbiDork]

DwayneHawkins: Hi there! I saw you posted on this thread here where I explained why the 20% off Discount Code was unable to be used at this time. For the refund request, I can definitely look into this! Can you confirm for me if you have launched the game at this time?