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  1. #1

    Missing profile

    Hello everyone,

    I just lost my profile today. Tried everything but game dont recognize my old profile. I found it in hidden file in win, but nothing. Could you help me what I should do? I dont want to start over. I have offline profile. Thank you.

    G.
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by hovecek Go to original post
    Hello everyone,

    I just lost my profile today. Tried everything but game dont recognize my old profile. I found it in hidden file in win, but nothing. Could you help me what I should do? I dont want to start over. I have offline profile. Thank you.

    G.
    Hello!

    I'm very sorry to read your profile is no longer recognised. We will do our best to help, however we are unable to guarantee we can get it working again if the file has become corrupt.

    Please contact us via a private support platform -

    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/


    Please also add your save file, it should be in one of these locations -


    Standard Edition: https://support.ubisoft.com/en-GB/Faqs/000013169

    History Edition: https://support.ubisoft.com/en-GB/Faqs/000055072

    Thank you!
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