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  1. #1

    Paid for game but didnt recive anything

    Hi I just purchased AC Valhalla ultimate edition but during checkout it charged my card and gave me nothing not even an order number and its not in my library and according to uplay i have never bought it
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  2. #2
    As i said to someone else here just be patient.
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  3. #3
    me too,preorder the game on 26 May 2020 receive email confirmation,it shown in the uplay library last time i check around mid october it still there but after i updated my uplay to ubi connect today it missing from my library,i even receive email to predownload yesterday..
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  4. #4
    see i didn't get a confirmation email or anything or even an order number it just went back to the store screen after i clicked checkout
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  5. #5
    Aloninor's Avatar Senior Member
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    Jul 2017
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    Originally Posted by Shadowry2000 Go to original post
    see i didn't get a confirmation email or anything or even an order number it just went back to the store screen after i clicked checkout
    Start by checking your spam folder (if you haven't already).
    If it is not there -> contact Ubisoft support since no one here can actually help you. Ubisoft might be able to see what went wrong, and if you have the transaction number from your bank they should be able to find it in their system - even if you didn't get a receipt.
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  6. #6
    I checked no emails even in spam and also Ubisoft support doesn't work right now they say to try other methods which include the forms as a result that's why I'm here the facebook support also inst in depth enough to help
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