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  1. #1

    Problem with the ac brotherhood deluxe version

    Hello everyone, i'm already 5 days in search of an answer but I don't know what to do. Basically if you buy the brotherhood deluxe edition on uplay (ubisoft connect), you should get the deluxe part of it, but I didn't. There's a ''Deluxe content'' windows, with a big download button, but when i click it, it doesn't do anything, it just sends me to the download in progress section without starting that specific download. I even tried putting the code on the extra section inside the game but I get the ''invalid code'' message. I tried to contact the ubisoft support but now with all the covid thing the response is inexistent, so if anyone have a good answer please respond. I'm really struggling because it feels like I lost money doing this.
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  2. #2
    Locopells's Avatar Moderator
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    What are you missing?
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  3. #3
    Originally Posted by Locopells Go to original post
    What are you missing?
    the 2 multiplayer characters and the deluxe content, basically It's like I have the standard version because I can't download or get the deluxe content. (I have both the versions, standard and deluxe)

    I can't find a solution, i bought something useless at this point. It's a total scam
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  4. #4
    Locopells's Avatar Moderator
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    MP stuff may be having issues with the whole change from Uplay to Ubisoft Connect, but SP stuff should already be there, it just needs unlocking. Unfortunately, only Support can do that. No promises, but let me see what I can do.
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  5. #5
    The multiplayer is alive because of a discord community, but for unlocking everything you either need the code (but mine is not working), or download everything from the ubisoft connect button on the deluxe content section. If I can't do any of these two things, I can't get anything about the deluxe.Nothing is already unlocked unfortunately, that only works for consoles
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  6. #6
    Well, the deluxe edition content (the gameplay one, at least) should already be a part of the game you download without having to download anything extra. The big download button you see next to the Deluxe edition extra content SHOULD download stuff like the soundtrack, Lineage movie and a couple of other extras. I tried doing it myself and as you said, it doesn't start downloading anything, so there are clearly some issues with this extra content and Ubi should look into what's wrong (thanks in advance if you look into it, guys).

    Then again, you are not the first person to have issues with Deluxe editions of some older Ubi games. I had some issues with Far Cry 3 Deluxe edition not connecting to Uplay servers (I can't remember how I fixed that) and I had a long-term issue of connecting to AC Brotherhood servers with my Deluxe edition (I texted the support many times and I even told them that the solution that fixed it for me was getting Uplay+ and activating the AC Brotherhood Deluxe edition from there, which means that there definitely was something wrong with the way Deluxe editions connected to Uplay servers - it's almost like they weren't activated at all). I told Ubi support on Twitter anything they could have needed for this issue, but I'm not sure it ever got resolved (or even if anyone in the technical support heard about this). If it's still an issue, then it would be great if someone at Ubi looked into what's wrong.

    Anyway, does your multiplayer work at all? Are the 2 characters simply missing there?
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  7. #7
    the multiplayer works just fine, but i just miss the 2 characters, the armor from the single player and so on, I don't know why tbh but i can't fix it. With the deluxe edition, in theory, everything should be already there, but I don't know whats the problem
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  8. #8
    It could be a code problem, that ubi didn't fix for me, or at least for the time being, or it could be a problem with the 2 versions since I have both of them, maybe they crash with another and uplay only ''finds'' the standard edition, i don't know. For now i payed for anything so it's pretty frustrating :/
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  9. #9
    Originally Posted by Locopells Go to original post
    MP stuff may be having issues with the whole change from Uplay to Ubisoft Connect, but SP stuff should already be there, it just needs unlocking. Unfortunately, only Support can do that. No promises, but let me see what I can do.
    Have you found some solution? I can't even get the uplay rewards in game, everything is a total mess
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  10. #10
    UbiBlack_Widow9's Avatar Community Representative
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    Hi Shy4_,

    Please reach out to our Support Team, so they can look into this with you.

    Thanks
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