Hello everyone!

We see a high volume of posts made here on the Ubisoft Forums about Ubisoft Account-based issues. In most cases, these cannot be addressed in a public thread, and must instead be handled in a support case, via Live Chat, or through private messaging our Facebook or Twitter accounts on social media.

This thread is designed to provide you with all of the information you'll need about your query, and to inform you whether it is possible to resolve it without our help. If you are unable to find the answer you're looking for, or if you need further help from us, don't hesitate to get in touch using the methods stated above.

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ACCOUNT CREATION

Can we assist on the forums?
We can provide limited assistance and guidance via the forums with regard to account creation. If looking to create a Ubisoft Account, you can do so from our account management website. Please refer to the support articles linked below for more information about the creation processes for both standard and young player accounts, and don't hesitate to reach out to us in a support case, via Live Chat, or in a private message to our Facebook or Twitter accounts if having any issues:

Creating a Ubisoft Account
Creating a Young Player Account
Verifying your Ubisoft Account


UPDATING YOUR ACCOUNT INFORMATION

Can we assist on the forums?
We cannot assist with updating your account information via the forums. Many details can be updated without our help over on our account management website, but for those details that do require us to update them on your behalf - such as your country of residence and date of birth - you should reach out to us in a support case, via Live Chat, or in a private message to our Facebook or Twitter accounts for further assistance. Check out the support articles linked below for more information:

Changing the username on your Ubisoft Account
Understanding legacy usernames
Changing the email on your Ubisoft Account
Changing the password on your Ubisoft Account
Changing the avatar on your Ubisoft Account
Sanctioning Ubisoft Connect avatars
Changing the first or last name on your Ubisoft Account
Changing the gender on your Ubisoft Account
Changing the date of birth on your Ubisoft Account
Change the country of a Ubisoft Account
Change the language of a Ubisoft Account
Changing saved shipping information
Changing young player account details


TWO-FACTOR AUTHENTICATION (2FA)

Can we assist on the forums?
We can provide limited assistance and guidance via the forums with regard to two-factor authentication (2FA). We can advise with regard to how it can be enabled, and through what means - but cannot assist with removing it from your account, investigating potentially fraudulent activations, or changing your recovery phone number. If you'd like to set up, manage, or remove 2FA, you can do so on our account management website. If you have lost access to your recovery codes, or need further help with regard to 2FA on your account, please refer to the support articles below and contact us privately in a support case, via Live Chat, or in a private message to our Facebook or Twitter accounts:

Securing your account with 2-step verification (mobile app)
Securing your account with 2-step verification (email)
Transferring 2-step verification to a new mobile device
Changing your 2-step verification method
Information about 2-step verification recovery codes
Managing your trusted devices
Recovering your account via text message
Disabling 2-step verification on your Ubisoft Account
Ensuring optimal Ubisoft Account security
Rank lock in Rainbow Six Siege


MANAGING LINKED FIRST-PARTY AND THIRD-PARTY ACCOUNTS

Can we assist on the forums?
We cannot assist with the linking or unlinking of external accounts via the Ubisoft Forums. If you would like to manage the accounts you have linked to your Ubisoft Account, you can do so on our account management website in the "linked accounts" section of the "account information" page. Please be advised that, because of the introduction of cross-play and cross-progression, it is no longer possible to fully unlink first-party accounts (ie. PlayStation Network, Xbox Live, Nintendo, and Google Stadia) and link others; only the same accounts can be used in conjunction with your Ubisoft Account going forward. For more information, you can refer to the support articles below:

Ubisoft Account Linking / Unlinking
Managing accounts linked to your Ubisoft Account
Cross-Play and Cross-Progression Features in Ubisoft Games
Linking your Steam and Ubisoft Accounts
Linking your Epic Games and Ubisoft Accounts
Linking your Nintendo Switch and Ubisoft Accounts
Linking your Stadia and Ubisoft Accounts
Linking your Twitch and Ubisoft Accounts
Unlinking your Twitch and Ubisoft Accounts


OTHER ACCOUNT ISSUES & QUERIES

Can we assist on the forums?
We can provide limited assistance and guidance via the forums with regard to other account issues, including temporary and permanent account locks, game transfers, account merges and more. In the majority of instances you will need to contact us in a support case, via Live Chat, or in a private message to our Facebook or Twitter accounts for help with these issues, so please don't hesitate to reach out and also refer to the support articles below for more information:

Recovering access to your Ubisoft Account
Successful logins from unrecognised locations on your account
Suspicious activity email notifications
Reset password request received from Ubisoft
Recognising legitimate Ubisoft communication
Temporary Account Suspension
Temporary lock on my Ubisoft Account
Permanent Lock on my Ubisoft Account
Cannot log in to your Ubisoft Account
Ubisoft Account login issues on mobile devices
Merging Accounts
Transferring games between accounts or platforms


ACCOUNT CLOSURE & PERSONAL DATA REQUESTS

Can we assist on the forums?
We cannot assist with closing your account or providing access to your private account data on the forums, though we can advise you where to do both! You can close your account by visiting the account management website, visiting the "account information" page, and scrolling to the "Close your Ubisoft account" section. Please read through the provided information carefully before consenting to start the 30-day deletion countdown. From the account management website, you can also request copies of the data associated with your account by visiting the "privacy and communication" page and selecting "request a copy" under "download your information". If you do not receive the email with your data within 24 hours, or if you would like our help with managing, rectifying, transferring or deleting the data we hold, please reach out to us in a support case, via Live Chat, or in a private message to our Facebook or Twitter accounts. For more information, please refer to our below support articles:

Closing your Ubisoft Account
Reviewing the data that Ubisoft holds about me
Ubisoft Privacy Policy
Facebook Privacy Notice
Twitter Privacy Notice