Hello! I'm sorry to read she's been having connectivity issues, we'll do our best to help.Originally Posted by Coloradohusky1 Go to original post
We would need to check that her PSN & Ubisoft accounts are linked correctly. For us to do that, it's best she contacts us privately using on of the following methods -
Email Support / Live Chat: https://support.ubi.com/Cases/New
Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/
If the accounts are linked correctly and the issue still persists, please try following this support article: https://support.ubisoft.com/faqs/51208/
I hope that helps!
Hey there Coloradohusky1,Originally Posted by Coloradohusky1 Go to original post
Thank you for getting back to us, I'm glad to hear she's since gotten things sorted!
If there's anything else we can help with, feel free to get back in touch!