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  1. #1

    Unable to Access Club from Game Menu

    Click on Club option in Game Menu.
    Game opens Connect overlay.
    Overlay shows spinning timer until I cancel it. - 10 minutes, 20 minutes, 30 minutes or longer after clicking on Club choice in game menu.
    Never connects to Club.
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  2. #2
    Rechecked today.
    Same result.
    Unable to access Club.
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  3. #3
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey, Yukiyoroi!

    Sorry to hear that you are unable to access the Club. In order to troubleshoot this please uninstall Uplay and redownload it from: https://ubisoftconnect.com/en-US/

    Once installed please try to access the Club again.
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  4. #4
    Thank you. The new Connect app is a major upgrade from the one I had (which was so old it didn't show the Store, Ubisoft+, or Discover tabs). I'm not sure what difference ithe new Connect app made in the game, but now when I click on the club link in the game menu I get a browser and menu options for store, forums, support, etc.
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  5. #5
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,021
    No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. If you have any other feedback, questions or require any further support, please feel free to let us know.
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