[Missing Content]Help with additional Ultimate edition content please. | Forums

[Jefferelli61]

Thank you.

[ruebenvader]

I’m not gamesharing, preordered the standard edition, then bought the season pass, I’m on Xbox 1s, and it still doesn’t work.

[Ubi-Baron]

Hi ruebenvader,

Is the content installed under the Ready to Install area for the game?

[mattiemarble]

SOLVED: I have been in contact with a Ubisoft agent who told me that the problem is caused by game sharing apparently "Ubisoft currently does not support game sharing" and you will either have to play on the account which made the purchase or buy the content for yourself. Luckily I was able to refund my gold edition of Watch Dogs Legion then purchase it again on the correct account and the content is now showing up.

[Ubi-Redbeard]

This is still under investigation by the team.

Thank you for your patience while we look into this.

[ruebenvader]

The game and season pass is installed

[UbiExcellent]

Thanks for getting back to us with that information, ruebenvader. At this point, I'd recommend getting in touch with our technical support teams, either over our website or on Facebook or Twitter. They'll be happy to look into this missing content further with you. Please also make sure you have your receipt for the Season Pass ready to provide to them.

[ruebenvader]

I have already been in contact with customer support and they sadly couldn’t help. I think I’ll just have to wait for the problem to be fixed here.

[UbiExcellent]

I'm sorry to hear that they were not able to assist with this issue. Which case number is your primary ticket? I see that you have a few cases open about this.

[mrwhizzarduk]

Another thread related to the dlc sharing issues which needs an update.