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  1. #1

    Game freezing at Incinerator entry.

    I was having a blast playing this game until I tried to enter the Incinerator to see if Angel was killed or not. But the game just black screens instead of entering a loading screen, is anyone else having this issue, and is there a fix?
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  2. #2
    fix in thread Can't finish Westminster.
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  3. #3
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello L0rd3nk1,

    Sorry to hear that your game keeps crashing.

    Can you please provide us with your full PC specs? Additionally, when the screen goes black do you hear any sounds or the game just freezes?
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  4. #4
    ist bei mir auch der bildschirm ist schwarz und man hört die hintergründe mehr passiert da nicht
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  5. #5
    Same thing happened to me on ps4 just now.
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  6. #6
    It worked after restarting
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  7. #7
    Me too same place does not go to the cutting scene just a black screen and i can still hear the npc's in the background. I was hoping that the latest patch would fix this issue i tried verifying the files,defrag the drive and even a ccleaner sweep did not help.So for now i can not progress until a fix is issued ASAP
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  8. #8
    Same problem here. GTX2070, I7, 48 GB of ram. Game hangs on loading when going into the basement of the incinerator.

    Effectively unplayable, and burning up my VIP time due to a bug.
    Rebooted multiple times, no change. Updated drivers, no change. This is a game bug, not a hardware issue.
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  9. #9
    I'm having exactly the same issue, my PC isn't as high spec as crypticedge but exactly the same - really frustrating as was enjoying the game up until that point
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  10. #10
    Originally Posted by L0rd3nk1 Go to original post
    I was having a blast playing this game until I tried to enter the Incinerator to see if Angel was killed or not. But the game just black screens instead of entering a loading screen, is anyone else having this issue, and is there a fix?
    This keeps happening to me on my PS4. Can’t keep moving forward in the story.
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