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  1. #1
    UbiPositive's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Common issues and frequently asked questions

    Hello, and welcome to Watch Dogs Legion Xbox One support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in General Discussion.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Frequently Asked Questions
    Accessibility

    Accounts, in-game purchases and other extra content
    Contents of editions, season pass, and ULCs
    Missing Content

    Troubleshooting
    Connection troubleshooting
    General Xbox One troubleshooting
    Known issues

    If you need further assistance, please click here!
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  2. #2
    UbiPositive's Avatar Ubisoft Support Staff
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    Frequently Asked Questions

    Below is a list of FAQs we have prepared to assist with any questions you may have:

    Controls and peripherals
    What are the default control schemes for Watch Dogs Legion?
    Am I able to remap controls on console in Watch Dogs Legion?
    What controllers are supported in Watch Dogs Legion?

    Save game questions
    Where are the save files for the game located?
    How do I delete my saved games for Watch Dogs Legion?
    Can I carry over my progression to other platforms in Watch Dogs: Legion?

    Language options
    How do I change the audio and subtitle languages in Watch Dogs Legion?
    How do I get access to other audio languages for Watch Dogs Legion?

    Gameplay
    How do I turn on Permadeath mode in Watch Dogs Legion?
    How do I use my operative's abilities?
    How to I get Dedsec operatives out of prison in Watch Dogs Legion ?
    How do I heal critically injured operatives in Watch Dogs Legion ?
    How do I remove characters from the Potential Recruits list?
    How do I remove Dedsec operatives from my team?
    What is the Permadeath mode in Watch Dogs Legion?
    How can I recruit new DedSec operatives in Watch Dogs Legion?
    How can I liberate a borough in Watch Dogs Legion?
    Unlocking new tech in Watch Dogs Legion
    Unlocking the Deep Profiler tool in Watch Dogs Legion
    Using the Deep Profiler tool in Watch Dogs Legion
    Photo mode in Watch Dogs Legion
    Changing difficulty settings in Watch Dogs Legion
    Customising operative's appearances in Watch Dogs Legion
    Quitting in-progress missions in Watch Dogs Legion
    How do I increase support for Dedsec in Watch Dogs Legion?
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  4. #4
    UbiPositive's Avatar Ubisoft Support Staff
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    Contents of editions, season pass, and ULCs

    Below is an overview of the content included in each of the available game editions, season pass and ULCs:

    Game editions content
    Standard Edition
    • Watch Dogs: Legion (Game).
    Gold Edition
    • Watch Dogs: Legion (Game).
    • Season Pass.
    UPLAY+ Edition
    • Watch Dogs: Legion (Game).
    • Season Pass.
    • Ultimate Pack (except VIP Status).
    Collector's Edition
    • Watch Dogs: Legion (Game).
    • Season Pass.
    • Ultimate Pack.
    • Ded Coronet Mask figurine.
    • Instant access to the Ded Coronet Mask in-game.
    • Double-sided propaganda poster.
    • Set of three stickers.
    • Exclusive Steelbook.
    • Collector box.

    Season Pass content
    • Two new post-game story expansions.
    • Four unique heroes, each with new abilities and exclusive cosmetics.
    • Three Dedsec Missions:
      • Not in our name.
      • Guardian Protocol.
      • Swipe Right.
    • Watch Dogs: Complete Edition.
    • Dedsec car skin.

    ULC content
    Ultimate Pack:
    Urban Jungle Pack.
    Three characters, each with their own unique mask and outfit:
    • Lynx.
    • Leopard.
    • Viper.
    London Dissident Pack:
    • Sapphire Guard mask.
    • Cardboard Cyborg mask.
    • Distortion mask.
    Four weeks of VIP status
    • A soft currency booster for the campaign.
    • A soft currency and experience (XP) booster for Online mode.

    Pre-Order Bonus
    • Uneasy Lies Mask
    • Lux Car Skin
    • Serpent Sisters Weapon Skin
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  5. #5
    UbiPositive's Avatar Ubisoft Support Staff
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    Missing Content

    If you've redeemed bonus content and cannot find your content in game, please try the following steps:

    1. Make sure that you have redeemed your code in the correct place. To do this:
    • Start your Xbox and log in with your account. You can also create an account online
    • On Xbox One, say Xbox, use a code or select Xbox Store > Browse games > Use a code.
    • Enter the 25-digit code. You can also redeem the code here
    An Xbox Live download code is valid for one-time use only with Xbox One systems.

    2. If the items are missing in game, please check if they need to be downloaded and installed manually. To check this on Xbox One:
    Press the Xbox button on your controller, then scroll down and select My games & apps from the guide.
    OR
    From your console dashboard's Home menu
    • To the right, you will see a grid with all the Installed games and apps.
    • Toggle to Ready to install to see which content can be downloaded to your console.
    • Select the game you would like to install the content for.
    • Choose Install all to download all available game files and add-ons.


    3. Clear your Xbox's cache. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes


    4. Double check that the items are available to you in game.Click here for more information on the content included in various editions, year 1 pass and ULCs.

    If the items are still missing, please create a ticket with the following information:
    • What edition did you purchase?
    • Which pack or bonus content did you redeem?
    • What content exactly is missing?
    • Proof of purchase.
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  6. #6
    UbiPositive's Avatar Ubisoft Support Staff
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    Connection Troubleshooting

    If you are having issues with your connection to Watch Dogs Legion, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Power cycle your Xbox One
    Power cycling your Xbox will do various things, including reset your hardware's network activity.
    • Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
    • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    3. Clear your Xbox's cache
    Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes
    • Turn the Xbox back on
    Note: this will not clear any saves or installation.

    4. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    5. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
    The ports needed for Watch Dogs Legion are:
    TCP: 80, 443, 9003

    6. Place the console into the DMZ
    Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include this ticket number.
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  7. #7
    UbiPositive's Avatar Ubisoft Support Staff
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    General Xbox One Troubleshooting

    If you are experiencing crashes, performance issues, or any other issues on Watch Dogs Legion, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

    2. Power cycle your Xbox One
    • Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
    • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    3. Clear your Xbox's cache
    Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes
    • Turn the Xbox back on
    Note: this will not clear any saves or installation.

    4. Try another system
    In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

    If you need further assistance, please click here!
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  8. #8
    UbiPositive's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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  9. #9
    UbiPositive's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.


    Ticketing system
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