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  1. #1
    UbiPositive's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Common issues and frequently asked questions

    Hello, and welcome to Watch Dogs Legion PC support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in General Discussion.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Frequently Asked Questions
    Accessibility
    System requirements

    Accounts, in-game purchases and other extra content
    Contents of editions, season pass, and ULCs
    Missing Content
    Account issues

    Troubleshooting
    Connection troubleshooting
    Troubleshooting for crashes and other technical issues
    Performance issues
    Known issues

    If you need further assistance, please click here!
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  2. #2
    UbiPositive's Avatar Ubisoft Support Staff
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    Frequently Asked Questions

    Below is a list of FAQs we have prepared to assist with any questions you may have:

    Controls and peripherals
    What are the default control schemes for Watch Dogs Legion?
    Am I able to remap keys for the in-game controls in Watch Dogs Legion?
    What controllers are supported in Watch Dogs Legion?

    PC specific options
    How do I use ray tracing in Watch Dogs Legion?
    Using HDR in Watch Dogs: Legion
    Checking your system's performance using the benchmark tool

    Save game questions
    Where are the save files for the game located?
    How do I delete my saved games for Watch Dogs Legion?
    Can I carry over my progression to other platforms in Watch Dogs: Legion?

    Language options
    How do I change the audio and subtitle languages in Watch Dogs Legion?
    How do I get access to other audio languages for Watch Dogs Legion?

    Gameplay
    How do I turn on Permadeath mode in Watch Dogs Legion?
    How do I use my operative's abilities?
    How to I get Dedsec operatives out of prison in Watch Dogs Legion ?
    How do I heal critically injured operatives in Watch Dogs Legion ?
    How do I remove characters from the Potential Recruits list?
    How do I remove Dedsec operatives from my team?
    What is the Permadeath mode in Watch Dogs Legion?
    How can I recruit new DedSec operatives in Watch Dogs Legion?
    How can I liberate a borough in Watch Dogs Legion?
    Unlocking new tech in Watch Dogs Legion
    Unlocking the Deep Profiler tool in Watch Dogs Legion
    Using the Deep Profiler tool in Watch Dogs Legion
    Photo mode in Watch Dogs Legion
    Changing difficulty settings in Watch Dogs Legion
    Customising operative's appearances in Watch Dogs Legion
    Quitting in-progress missions in Watch Dogs Legion
    How do I increase support for Dedsec in Watch Dogs Legion?
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  4. #4
    UbiPositive's Avatar Ubisoft Support Staff
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    System Requirements

    Minimum requirements
    Operating System: Windows 10 (64-bit versions)
    Processor: Intel Core i5-4460 or AMD Ryzen 5 1400 290X
    RAM: 8GB (Dual-channel setup)
    Video card: NVIDIA GeForce GTX 970, NVIDIA GeForce GTX 1650, or AMD Radeon R9 290X
    Hard Drive: 45 GB available storage

    Recommended requirements
    Operating System: Windows 10 (64-bit versions)
    Processor: Intel Core i7-4790 or AMD Ryzen 5 1600
    RAM: 8 GB (Dual-channel setup)
    Video card: NVIDIA GeForce GTX 1060, NVIDIA GeForce GTX 1660 S, or AMD Radeon RX 480
    Hard Drive: 45 GB available storage

    For recommended configurations for running Watch Dogs Legion at higher resolutions, click here.
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  5. #5
    UbiPositive's Avatar Ubisoft Support Staff
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    Contents of editions, season pass, and ULCs

    Below is an overview of the content included in each of the available game editions, season pass and ULCs:

    Game editions content
    Standard Edition
    • Watch Dogs: Legion (Game).
    Gold Edition
    • Watch Dogs: Legion (Game).
    • Season Pass.
    UPLAY+ Edition
    • Watch Dogs: Legion (Game).
    • Season Pass.
    • Ultimate Pack (except VIP Status).
    Collector's Edition
    • Watch Dogs: Legion (Game).
    • Season Pass.*
    • Ultimate Pack.
    • Ded Coronet Mask figurine.
    • Instant access to the Ded Coronet Mask in-game.
    • Double-sided propaganda poster.
    • Set of three stickers.
    • Exclusive Steelbook.
    • Collector box.

    Season Pass content
    • Two new post-game story expansions.
    • Four unique heroes, each with new abilities and exclusive cosmetics.
    • Three Dedsec Missions:
      • Not in our name.
      • Guardian Protocol.
      • Swipe Right.
    • Watch Dogs: Complete Edition.*
    • Dedsec car skin.
    *As Watch Dogs: Complete Edition is already available to UPLAY+ subscribers, this will not be included in the Ultimate edition of Watch Dogs: Legion available on UPLAY+.

    ULC content
    Ultimate Pack:
    Urban Jungle Pack.
    Three characters, each with their own unique mask and outfit:
    • Lynx.
    • Leopard.
    • Viper.
    London Dissident Pack:
    • Sapphire Guard mask.
    • Cardboard Cyborg mask.
    • Distortion mask.
    Four weeks of VIP status*.
    • A soft currency booster for the campaign.
    • A soft currency and experience (XP) booster for Online mode.
    *Please note, the Four Weeks of VIP Status is not included in the Ultimate edition of Watch Dogs: Legion available on UPLAY+.

    Pre-Order Bonus
    • Uneasy Lies Mask
    • Lux Car Skin
    • Serpent Sisters Weapon Skin
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  6. #6
    UbiPositive's Avatar Ubisoft Support Staff
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    Missing Content

    If you've redeemed bonus content and cannot find your content in game, please try the following steps:

    1. Make sure that you have redeemed your code in the correct place. You can find steps for this depending on the launcher here.

    2. If the items are missing in game, please check if they need to be downloaded and installed manually. To do this on Uplay PC:
    • Launch Uplay PC
    • In the menu on the top, click on Game
    • Find your game and click on its tile
    • Scroll down on this new page to find the Owned DLC section

    3. Verify files (Epic, Uplay).

    4. Double check that the items are available to you in game. Click here for more information on the content included in various editions and year 1 pass.

    If the items are still missing, please create a ticket with the following information:
    • What edition did you purchase?
    • Which pack or bonus content did you redeem?
    • What content exactly is missing?
    • Proof of purchase.
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  7. #7
    UbiPositive's Avatar Ubisoft Support Staff
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    Account Issues

    If you are experiencing issues with your account, please check here:

    I forgot my password!
    For information on changing your Ubisoft Password, please check out this FAQ!

    I do not have access to my email account
    If you do not have access to your email, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

    I do not have access to my two-step verification.
    If you have access to your recovery codes, you can use them following these steps. If you do not have access to your recovery codes, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

    If you still need help with your account, please reach out to us at account support or on social media (Facebook, Twitter). If messaging our social media support, please do so in a private message.
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  8. #8
    UbiPositive's Avatar Ubisoft Support Staff
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    Connection Troubleshooting

    If you are having issues with your connection to Watch Dogs Legion, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Make sure there are no software conflicts
    A common cause of lag, disconnections or other connection issues is software conflicts.
    • Make sure that your proxy settings are setup correctly.
    • Update any personal firewall software.
    • Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
    • If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both The Division 2 and Uplay
    • Disable all background applications before running the game.

    3. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    4. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
    Below are the ports you need for Watch Dogs: Legion:
    TCP: 80, 443, 9003.

    5. Reset your host file
    Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

    6. Flush your DNS.
    Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include this ticket number.
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  9. #9
    UbiPositive's Avatar Ubisoft Support Staff
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    Troubleshooting for crashes and other technical issues

    If you are experiencing crashes on Watch Dogs Legion, please try the following steps:

    1. Verify files
    A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
    Uplay
    • In Uplay, click on Games tab at the top of the window
    • On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
    • Click on this arrow to make a drop-down menu appear, then click on Verify files
    Epic
    • Navigate to Watch Dogs Legion in your library
    • Click verify
    • After verification, the launch option will appear


    2. Run Uplay with administrator rights
    To do this:
    • Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
    • Select the Compatibility tab.
    • Click Change settings for all users.
    • Under Privilege Level, check Run this program as administrator.
    • Click Apply.
    For more information on running programs as administrator, click here.

    3. Disable background applications
    A software conflict may be causing this issue. To do this:
    • Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    • Type in MSCONFIG and press Enter.
    • Uncheck the Load Startup items box, then select the Services tab.
    • Check Hide all Microsoft services, then click the option to Disable All.
    • Press Apply, then Close and pick the option to Restart.
    Try the game again, and see if this helped.

    4. Check for Windows Updates.
    If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

    5. Uninstall and reinstall Uplay
    It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

    6. Make sure your drivers are updated
    Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

    7. Clear your temporary files.
    • Go to the Start menu on your Desktop.
    • Press the Windows key and the letter R at the same time.
    • Type in %TEMP% and press Enter.
    • Select All (Edit > Select All or Ctrl+A).
    • Click the Delete key.

    8. Reinstall supporting software
    Instructions on performing this step can be found here.

    If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number.
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  10. #10
    UbiPositive's Avatar Ubisoft Support Staff
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    Performance Issues

    1. Check if your PC meets the system requirements for Watch Dogs: Legion
    If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system.

    2. Complete our General Troubleshooting Guide
    The guide contains a set of universal troubleshooting steps that often resolve issues with running the game.

    3. Change graphical settings
    Lowering or turning off certain graphics options, like the resolution, quality or V-sync, can help improve the performance and increase your FPS.
    Go to Options > Video and start tweaking individual settings!
    You can then run the benchmark available in-game to see how well the game will run with your chosen settings.
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