1. #1

    Activation code?

    Hi, I recently bought Anno 1404 History Edition on Epic Games, but when I try to run the game Ubisoft Connect tells me that I need an activation code for the game. Am I missing something here? I don't recall seein activation codes during my purchase.
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,199
    Hey,

    You don't need a key when purchasing from Epic. To correct this situation, I recommend the following troubleshooting steps:

    Close Uplay fully so it isn't running at all.

    Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

    Open the cache folder and copy the "ownership" folder to a safe location.

    Once you have backed up that folder, delete the "cache" folder.

    After deleting the cache folder, please verify the game files within Epic:
    - Open Epic
    - Navigate to the game in your Library and click the cog icon.
    - Click the Verify button once the drop down menu appears.
    - After verification, the launch option appears again.

    When this has been completed, try launching the game again.
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