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  1. #1

    Infinite black screen in clan kelley's New Export mission

    i have this weird black screen infininte loading screen only in this mission when i head into the basement and its also why i cant get further into the game

    specs
    RTX 2070
    i7 8700
    48GB of ram
    RTX enabled ultra settings everything on max on 1080P
    here is a video of the bug https://imgur.com/EMaXocG
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  2. #2

    Same problem in Clan Kelly's New Export

    In the "investigate the basement" step, I have tried multiple times. However, each time I followed the instruction and pressed E to interact with the facility, the screen went dark.
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  3. #3
    Yes I have this same issue, Press E to go into basement, the hatch is pulled back the screen goes dark and then nothing, just background sound.

    EDIT: Switching to DX11 in video option got me passed this and now you see the cutscene when you fall down and can continue.
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  4. #4
    Glad I'm no the only one

    also ill check out DX11

    EDIT: DX11 can confirm fixes the issue
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  5. #5
    Hey Buddy,

    I had the same problem with Xbox One,

    I uninstalled and reinstalled the game.

    Problem fixed, may work for you too.
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  6. #6
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey folks! I'm glad you guys found a workaround. By any chance, did you guys have your weapon out? We encountered this issue while playing the Clan Kelley's New Export when interacting with the garbage disposal while the weapon wasn't holstered. This caused a black screen, but holstering your weapon before interacting fixed this.

    Obviously these are workarounds, and we're addressing this mission specifically as a known issue along with a few others, but I hope you guys enjoy the game as you are able to progress.


    Hey Buddy,

    I had the same problem with Xbox One,

    I uninstalled and reinstalled the game.

    Problem fixed, may work for you too.
    Thanks for letting us know, in case any Xbox players are lurking!
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  7. #7
    I’m having the same issue on PS4
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  8. #8
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Oct 2018
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    3,226
    Originally Posted by Echoed_Discord Go to original post
    I’m having the same issue on PS4
    Hi! Have you tried holstering your weapon before triggering the mission?
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  9. #9
    IT WORKED!! Thank you so much for your bux fix/ work around, I was ready to out my fist through my computer screen!! Thank again m8!!!
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  10. #10
    where do you go in video settings to do that
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